ACA Sales Supervisor

UNIVISTA HOLDINGS LLC•Miami Springs, FL

8d•Onsite

About The Position

UniVista Insurance is seeking an experienced ACA Health Insurance Sales Supervisor in Miami, Florida. This role will start by leading a small, initial team of 4 licensed ACA Health Insurance Sales Agents and will play a critical role in ramping the operation, establishing best practices, and creating a scalable foundation for future growth. This is a hands‑on, player‑coach leadership role responsible not only for sales performance, but also for helping design and stabilize early processes related to compliance, quality, training, workflows, and agent ramp‑up. The ideal candidate is an operationally strong ACA leader who thrives in build‑mode environments.

Requirements

Active Florida 2‑15 or 2‑40 Health Insurance License (required)
3+ years of ACA Health Insurance tele sales experience
1–2+ years in a team lead, supervisor, or player‑coach role
Strong working knowledge of ACA plans, subsidies, OEP/SEP rules, and CMS compliance
Proven ability to balance sales performance with compliance and quality
Comfortable operating in build‑out or early‑stage environments

Nice To Haves

Prior experience helping launch or ramp a new ACA telesales team
Experience leading teams during Open Enrollment Period (OEP)
Bilingual (English & Spanish) strongly preferred
Experience working closely with QA and Compliance teams

Responsibilities

Launch & Ramp‑Up Leadership (Primary Focus): Support leadership in standing up the ACA telesales operation, including early workflows, daily routines, and performance expectations. Help define and reinforce call flow, scripting adherence, documentation standards, and compliance habits from day one. Identify gaps in training, tools, or processes and provide recommendations to improve early‑stage execution. Act as a stabilizing leader during the initial ramp‑up period, especially leading into Open Enrollment Period (OEP).
Player‑Coach Sales Supervision: Supervise and coach a launch team of 4 ACA Health Insurance Sales Agents, with responsibility to scale as the team grows. Serve as a player‑coach, including handling live inbound/outbound calls as needed during ramp‑up, peak periods, or coverage gaps. Set and track daily, weekly, and monthly sales goals aligned to company objectives. Monitor real‑time call activity, conversion rates, productivity, and attendance.
Compliance & Quality Oversight: Ensure strict adherence to CMS, ACA, state, and carrier sales and marketing regulations. Conduct live and recorded call reviews to reinforce disclosures, compliance, and quality standards. Partner with Compliance and QA teams on feedback loops, corrective actions, and audit readiness. Address compliance issues immediately to prevent risk during early operations.
Coaching, Development & Accountability: Deliver daily hands‑on coaching, side‑by‑side feedback, and structured 1:1s. Assist agents with needs assessments, objection handling, and compliant cross‑selling of ancillary products. Manage early‑stage performance issues directly through coaching plans and corrective action when required. Establish a strong culture of accountability, professionalism, and ethical selling.
Hiring, Onboarding & Scalability Support: Support interviewing, onboarding, and licensing verification for new ACA agents. Help ensure new hires are system‑ready, compliant, and production‑capable. Assist in building repeatable onboarding and ramp processes as the team expands. Provide input on staffing needs for OEP and Special Enrollment Periods (SEPs).
Operations & Cross‑Functional Collaboration: Ensure accurate CRM usage and documentation across all agent activity. Work closely with Operations, Training, QA, Compliance, and IT teams to resolve issues quickly. Surface operational risks, process bottlenecks, or system challenges with proposed solutions.