ABUSE COUNSELOR SUPERVISOR - SES - 60046981

State of Florida • Jacksonville, FL

2d • Onsite

About The Position

This is professional work supervising and directing the work of intake counselors at the Florida Abuse Hotline. The incumbent monitors counselor performance and productivity to ensure the quality of reports and non-reports, appropriate distribution of work, and staff scheduling, ensuring that performance outcomes are met. The supervisor has the responsibility and authority to recommend actions on all personnel matters, including discipline, hiring, and termination. Ensures that all subordinate employees obtain training and development opportunities to achieve successful performance. May be required to serve on committees, task forces, or other teams as needed to complete special projects.

Requirements

• Current or Former Abuse Counselor (including Abuse Hotline Intake Assessment experience outside of Florida) with at least 1 year experience
• 2 Years or more of Outside Supervisory Experience

Nice To Haves

• Bachelor’s Degree or higher from an accredited college or university

Responsibilities

• Monitors and directs the work of intake counselors.
• Plans workloads, work flow, deadlines, work objectives, and time utilization with employees to ensure the most effective use of resources.
• Motivates employees to achieve and improve the quality and quantity of work performed.
• Reviews assessments of reports and non-reports through call monitoring and other techniques, provides direction to ensure appropriateness, clarity, quality, and thoroughness.
• Facilitates and participates in a variety of staffing, including child and adult death cases.
• Communicates on a regular basis with employees both individually and in staff meetings.
• Advises employees of all policy and procedure changes.
• Provides guidance to counselors by coaching, motivating, training, and other staff development activities.
• Performs other related work as required.

Benefits

• No state income tax for residents of Florida
• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree