Premium Waiver - Ability Specialist-1
About The Position
The Premium Waiver Ability Specialist primarily investigates claims for Life Insurance Waiver of Premium but also may be responsible for claim investigations of Permanent Total Disability or Disability Extension claims. As a Premium Waiver Ability Specialist, you will collaborate with claimants, physicians, and employers to gather necessary medical and coverage information. In addition, the selected candidate shall work closely with the claimant to explain all policy benefits. The Premium Waiver Ability Specialists also partner with resources in the Long Term Disability department, and Medical/Vocational Case Managers. Through careful evaluation and cross-functional collaboration, the Ability Analysts are able to gather and analyze critical and complex medical information which allows them to properly evaluate an individual's ability to perform functional work.
Requirements
- Working knowledge of medical terminology is a plus
- Exceptional analytical and problem-solving skills
- Demonstrated passion for delivering excellence in customer experience
- Excellent organizational skills, especially regarding prioritizing work activities
- Ability to meet productivity targets in a fast-paced, team-oriented environment
- Excellent written and verbal communication skills
- Exceptionally detail oriented with the ability to maintain a high-level of quality and accuracy
Nice To Haves
- Minimum of 2 years Long Term Disability experience is preferred
- Working familiarity with the THAA and or LCS/DCS claim system is preferred
Responsibilities
- Work with internal and external customers to retrieve and relay information relevant to Premium Waiver
- Gather information, make sound decisions, and draw appropriate conclusions using critical thinking and mathematical aptitude
- Provide exceptional customer service using professional written and verbal communication skills
- Leverage sound business knowledge and subject matter expertise to make claim decisions
- Ensure claim adjudication is based on ethical evaluations and sound analysis
- Maintain a dedication to meeting the expectations and requirements of internal and external customers
- Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
