ABA Scheduling Manager

Center for Social Dynamics•Phoenix, AZ

9d•$70,000 - $80,000

About The Position

The ABA Scheduling Manager /Continuity of Care Manager leads our enterprise strategy to prevent and minimize cancellations, maximize session attendance, and ensure families receive their clinically recommended treatment hours. This role orchestrates proactive outreach, rapid recovery plans, and data-driven interventions across our technology platforms and develops any new technology needs. They support a green zone cancellation profile and strong monthly utilization. Starting Pay: $70,000–$80,000 annually, based on experience

Requirements

3-5 Years in ABA Operations, Scheduling, or Care Coordination with measurable success reducing cancellations and improving utilization
Bachelor's degree in a relevant field (e.g., healthcare administration, business management) or equivalent experience
Strong organizational skills and attention to detail
Excellent communication and interpersonal abilities
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in relevant software applications (e.g., scheduling software, Microsoft Office Suite)
Constant visual stimulation, including close vision, distance vision, reading, computer work
Constant sitting; frequent up and down out of chair
Constant use of telephone, speaking, listening
Constant document handling, use of copier and fax machine, filing
Frequent typing, use of computer
Occasional walking around building
Occasional bending, reaching, stooping, pulling
Occasional lifting, carrying, moving of items up to 20 pounds
Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive car

Responsibilities

Maintains green-across-the-board cancellation profile
Achieves 40%+ cancellation make-up rate
Lifts clients to 70% utilization through targeted offers
Operationalize strategy for red and yellow families
Deploy and continuously improve in-app cancellation prompts
Own data and reporting including monitoring KPIs and dashboards
Conduct surveys and interviews with caregivers and high-risk families
Cross-departmental collaboration
Lead same-day substitution and make-up workflows and strategy
Enforce client cancellation policy standards and thresholds
Build and maintain playbooks for cancellation strategies for continuous improvement
Any other job duties as assigned