AAC Enrollment Fully Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL

American Express•Phoenix, AZ

7d•$20 - $24•Hybrid

About The Position

As part of American Express Global Servicing, the Global Customer Servicing & Fulfilment organization delivers customer service to consumer Card Members worldwide. The role is part of American Express Assurance Company’s enrollment and servicing work, handling inbound customer calls across multiple products without prospecting or cold calling. The position is hybrid, with primary locations in Sunrise, Florida, and Phoenix, Arizona. The producer explains benefits, provides quotes, enrolls customers in products, documents information, resolves concerns, and follows applicable underwriting, compliance, regulatory, and corporate requirements. The role also requires meeting performance goals, completing required licensing education and training, and staying current on operational changes. Candidates must be eligible to work in the United States; American Express will not pursue visa sponsorship.

Requirements

Florida applicants must hold an active Resident General Lines Producer insurance license (2-20) at the time of application.
Arizona applicants must hold active Resident Producer Property and Casualty and Accident & Health insurance licenses at the time of application.
Ability to become appointed or licensed as a non-resident insurance agent in all applicable states.
Willingness to complete mandatory licensing continuing education and required training.
High school diploma or GED.
English language fluency.
Strong customer service skills, including handling inquiries, resolving concerns, and de-escalating difficult situations.
Excellent verbal, written, and interpersonal communication skills.
Computer proficiency, grammar, and multitasking skills.
Ability to efficiently navigate multiple computer systems and applications.
Attention to detail and accuracy when documenting customer information and processing transactions.
Ability to work in a fast-paced, changing environment and manage shifting priorities and multiple responsibilities.
Strong organizational, time-management, problem-solving, and active-listening skills.
Ability to follow underwriting guidelines, compliance and regulatory requirements, and corporate policies.
Ability to work independently with minimal supervision while meeting productivity and performance expectations.
Flexibility to work any schedule within the operating hours: Monday–Friday, 8:00 a.m.–9:00 p.m. ET, and Saturday–Sunday, 10:00 a.m.–6:30 p.m. ET.
Candidates advancing in the hiring process must provide their National Producer Number (NPN) and/or National Insurance Producer Registry (NIPR) information before a formal interview; required active licenses will be verified.
Eligibility to work in the United States; the company will not pursue visa sponsorship.

Nice To Haves

Passion for exceptional customer service and building meaningful customer relationships.
Experience in customer service, call center operations, insurance servicing, or another customer-facing role.
Experience explaining insurance products, providing quotes, processing enrollments, or assisting with claims.
Strong relationship-building skills and a customer-first mindset.
Ability to personalize service by identifying customer needs and recommending appropriate solutions.
Ability to remain positive, professional, and composed during challenging customer interactions.
Self-confidence, optimism, resilience, and support for a collaborative team environment.
Critical thinking, analytical reasoning, and proactive problem-solving abilities.
Initiative, accountability, and ownership of customer issues through resolution.
Advanced proficiency in Microsoft Office, particularly Word and Excel.
Experience handling inbound customer calls across multiple products or service offerings.
Experience managing complaints, escalations, and complex service requests.
Ability to meet or exceed KPIs, productivity goals, and customer satisfaction targets.
Ability to quickly learn products, policies, procedures, and technology platforms.
Commitment to continuous learning, professional development, and adapting to operational changes.

Responsibilities

Deliver customer service by explaining product benefits and responding to customer inquiries and concerns over the phone.
Build rapport with customers while providing quotes or enrolling them in products.
Document claim details, customer information changes, and other pertinent information.
Understand customers’ situations and needs, answer questions, and provide customer-first support.
Enhance the customer experience through personalized service, active listening, problem-solving, and respectful interactions.
Follow underwriting guidelines, compliance and regulatory requirements, and corporate policies.
Track personal results and meet productivity and performance goals while complying with regulatory requirements.
Navigate computer systems and applications to service customers and help them use the online platform.
Manage production-related activities, including complaints and escalations.
Handle inbound calls for multiple products without prospecting or cold calling.
Complete mandatory licensing continuing education and other required training.
Stay informed about changes that affect the work.

Benefits

Competitive base salaries.
Bonus incentives.
6% company match on retirement savings plan.
Free financial coaching and financial well-being support.
Medical, dental, vision, life insurance, and disability benefits.
Flexible working arrangements, including hybrid, onsite, or virtual options depending on role and business need.
20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy.
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location.
Free confidential counseling through the Healthy Minds program.
Career development and training opportunities.