AAA Travel Agent, Retail Associate

AAA Club Alliance•Yankton, SD

9d•Onsite

About The Position

AAA Club Alliance is seeking enthusiastic, sales-driven individuals to join their team as Retail Associate Travel Agents. This role is ideal for those who love exploring new places, have strong sales and customer service skills, and are eager to help clients create unforgettable travel experiences. AAA has over 100 years of experience in the travel industry and is looking for individuals who embrace new technology and are passionate about learning. The position offers a dynamic sales environment focused on providing world-class service and making clients' travel dreams a reality.

Requirements

High school diploma or equivalent.
At least 1 year of retail experience.
Excellent communication and customer service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state/vendor specific screenings.
Ability to obtain necessary Membership license or others as required.

Nice To Haves

Associate’s degree or travel school graduate.
Minimum of 1 year of experience as a retail/leisure travel agent or comparable travel experience.
Certified Travel Associate (CTA) designation required within two years of hire (company covers cost and provides paid time for certification).

Responsibilities

Craft unforgettable domestic and international travel experiences including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term relationships with clients, fostering loyalty.
Leverage AAA’s travel strategy to achieve sales goals.
Process bookings, payments, and travel documentation in compliance with relevant policies (ARC, DOT, AAA).
Educate clients on AAA benefits, travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training sessions, and familiarization trips.

Benefits

Company-sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
Paid Educational Trips.
Sundays off.
Convenient Hours: Monday–Friday, 9 AM–5:30 PM (37.5-hour work week).
Competitive Pay: Starting base compensation of $14.73 to $19/hourly.
Monthly Incentives: Average payout of $550 - $1,100 per month after approximately 6 months.
Paid Time Off: 3+ weeks accrued in the first year.
Full Benefits Package: Medical, dental, vision, retirement plans.
Up to 2 weeks Paid parental leave.
401k plan with company match up to 7%.
2+ weeks of PTO within the first year.
Paid company holidays.
Company provided volunteer opportunities + 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.