CEC - A2 Voice Process
About The Position
This role is for an A2 Voice Process position requiring strong communication and customer service skills. Freshers with excellent communication are welcome, and a minimum graduation is required. The role involves technical knowledge and troubleshooting skills, proficiency in Excel and other MS Office tools, excellent written and oral communication, listening, and comprehension skills. Stellar customer service skills and the ability to de-escalate customer frustration are essential. Superior problem-solving skills, the ability to work independently and objectively, and dedication to the customer experience are also key. The role requires the ability to manage multiple tasks and interactions while prioritizing requests and concerns, sound decision-making, and the ability to adapt to accelerating changes. For remote work, a secure workspace and effective internet connectivity are necessary.
Requirements
- Strong Communication & Customer Service Skills
- Excellent communication (for freshers)
- Minimum graduation required
- Good technical knowledge and troubleshooting skills
- Well versed with Excel and other MS Office tools
- Excellent written and oral communication, listening, and comprehension skills
- Stellar customer service skills and the ability to de-escalate customer frustration
- Superior problem-solving skills
- Ability to work independently and objectively
- Dedication to the customer experience
- Ability to build and maintain strong relationships
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns
- Sound decision making
- Ability to effectively adapt to accelerating changes
- Secure workspace and effective internet connectivity (for remote work)
Responsibilities
- Provide technical knowledge and troubleshooting skills.
- Utilize Excel and other MS Office tools effectively.
- Demonstrate excellent written and oral communication, listening, and comprehension skills.
- Deliver stellar customer service and de-escalate customer frustration.
- Apply superior problem-solving skills and work independently and objectively.
- Focus on the customer experience and build strong relationships.
- Manage multiple tasks and interactions while prioritizing requests and concerns.
- Make sound decisions.
- Effectively adapt to accelerating changes.
- Ensure a secure workspace and effective internet connectivity for remote work.
Benefits
- Career shaping opportunities
- Range of career paths and internal opportunities within Capgemini group
- Personalized career guidance from leaders
- Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work
- Opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications
- Encouragement for people of all backgrounds to feel a sense of belonging
- Valued for who you are and ability to bring your original self to work
- Weekly musical performance by in-house band
- Participation in internal sports events, yoga challenges, or marathons
- Opportunity to work on cutting-edge projects in tech and engineering with industry leaders
- Opportunity to create solutions to overcome societal and environmental challenges
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
