Expert IT Systems

Oxy • The Woodlands, TX

1d • Onsite

About The Position

Oxy produces, markets and transports oil and natural gas to maximize value and provide resources fundamental to life. The company leverages its global leadership in carbon management to advance lower-carbon technologies and products. Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa. Oxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business. We are seeking a skilled and customer-focused A/V Support Technician to provide on-site technical support for audio/visual and collaboration systems. This role is essential in ensuring seamless operation of A/V environments, supporting end users, and maintaining system reliability across our facilities.

Requirements

• 3+ years of experience in A/V support, IT support, or a related technical role.
• Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom, Webex).
• Experience with A/V hardware such as projectors, microphones, control panels, and video switchers.
• Understanding of network connectivity and basic troubleshooting.

Nice To Haves

• Strong problem-solving and diagnostic skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Customer service mindset with a proactive approach to issue resolution.
• Attention to detail and commitment to documentation.

Responsibilities

• Deliver on-site technical support during standard business hours (Monday–Friday).
• Perform routine maintenance and equipment checks to ensure optimal system performance.
• Troubleshoot and resolve operational issues related to A/V and collaboration systems.
• Assist users with scheduling and setup of A/V rooms and systems.
• Provide immediate notification and escalation of A/V room or system outages.
• Install firmware upgrades and patches as needed.
• Coordinate and support room readiness, including video call setup for meetings and events.
• Respond to end-user inquiries regarding A/V system use and functionality.
• Escalate unresolved technical issues in accordance with company protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed