A/V Specialist

M&T Bank•Buffalo, NY

6d•Onsite

About The Position

Executes technology support functions with system-level complexity, including camera, video and videoconferencing across the Bank and large events, like the annual meeting of shareholders. Provides on-site and on-call support during business hours and 24/7 coverage, especially before high-profile events. Scope of Responsibilities: myTech Events – Responsible for the facilitation and technical execution of managed audio calls, studio operations, in-person & hybrid events in strategic locations and of virtual events throughout the footprint. Partners/ Vendors: This role coordinates vendor activities with consistency and technical teams. The incumbent participates in the planning of vendor projects, monitors and holds vendors accountable to the desired outcome while the vendor is onsite, and follows up to ensure completion and satisfaction. Autonomy: The incumbent determines and develops the approach to solutions by owning a proactive, self-identified or assigned project, issue, or resolution. Work is accomplished with periodic check-ins for alignment and limited direction and is evaluated upon completion to ensure objectives have been met. Technology Depth and Breadth: The role requires integration depth of technical understanding of function, and intermediate understanding of adjacent technologies. Project Complexity: The position is aligned to projects, initiatives, and events with moderate to high scope or complexity. Training: The position will train peers to advanced level knowledge of function's technology, tools, and industry best practices Escalation Point: This role serves as the second highest individual contributor escalation point in the team. Manager Responsibilities: No supervisory responsibilities

Requirements

A combined minimum of 7 years’ higher education and/or relevant work experience.
A minimum of 3 years’ executive and/or endpoint user technical support experience.
Ability to build and maintain effective relationships within and across multiple technical teams.
Prior experience prioritizing and delivering results in high-pressure environment across competing priorities and quickly changing landscape.
Proficient persuasive communication skills to gain buy-in of others.
Proven experience with and demonstrable aptitude for quickly learning new technical skills, growing behavioral competencies, and seeking out industry best standards.
Exhibits high degree of workplace professionalism, including having a positive mindset, being open to professional coaching, accountable of one's actions, dedicated to quality outcomes, and respectful of others.

Nice To Haves

Bachelor’s degree in theatre, media/multimedia/digital media, broadcast technologies, communications, film, live events or other similar audio-video based technology degree.
Advanced ability to operate audio-visual technology for large-scale live event production.
Strong skills in supporting and installing traditional video technology in non-traditional deployments for event use cases.
Strong ability to strategically seek critical information, and integrate into design of technical run of show.
Excellent communication and interpersonal skills with all levels of employees, including executive leadership.
Ability to differentiate between crisis or timebound (event) communication and natural communication styles.
Ability to adjust their natural communication style to meet the recipient with ease.
A minimum of 2 years' relevant experience working with Audio-Visual over Internet Protocol (AVoIP).
Advanced ability to operate Real-Time Messaging Protocol (RTMP) streaming, web-conferencing software, audio and video digital software programming design, operation and integration tools, computer aided drawing programs, video directing, control room-based video streaming software, and remote/satellite camera systems.

Responsibilities

Facilitate camera technologies across event and studio spaces as subject matter expert, including design, build, operation, and execution of events within studio spaces.
Execute shoots on remote sites and across footprint as needed, including occasional travel.
Collaborate across all live event technologies with audio and streaming technologies that partner with camera technologies.
Troubleshoot common high frequency incidents through the ticketing/event system, prioritizing tasks based on urgency.
Document incidents, including reproduction, testing, resolution, and root cause analysis.
Plan and prepare project plan technical components for events and project initiatives.
Execute planned technology upgrades or changes, such as rebuilding of a back-office event, studio, video systems and testing executive conference rooms.
Collaborate with multiple engineering teams and subject matter experts to resolve issues, provide feedback, and mitigate risk.
Translate technical issues effectively in non-technical terms to executive leaders and other end users.
Listen effectively to ingest end user requirements and deescalate situations with urgency.
Monitor industry trends and drive for change within domain technology products and services.
Train and guide less experienced peers on technical skills in role.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points.
Complete other related duties as assigned.
Facilitate and technically execute managed audio calls, studio operations, in-person & hybrid events in strategic locations and virtual events.
Coordinate vendor activities, participate in planning, monitor and hold vendors accountable, and follow up to ensure completion and satisfaction.