988 Hub Coordinator - 988 Hub
About The Position
CAMH is the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, which launched on November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking service is available 24/7/365 and accessible to everyone from coast to coast to coast. The 9-8-8 National Hub plays a pivotal role in providing front-line service for the 9-8-8 Suicide Crisis Helpline. The 9-8-8 National Hub provides 24/7 service via phone and text modalities. We are currently seeking a full-time, temporary (until April 2, 2027) 9-8-8 Hub Training Coordinator to join the National Hub training team. This role involves training new responders, implementing quality assurance measures, conducting performance assessments, offering real-time coaching, and fostering a positive and inclusive work environment. The training coordinator will collaborate with the supervision team and hub leadership to enhance service delivery and professional development opportunities for responders and supervisors. Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
Requirements
- Full-time employment
- Temporary position until April 2, 2027
Responsibilities
- Training new responders
- Implementing quality assurance measures
- Conducting performance assessments
- Offering real-time coaching
- Fostering a positive and inclusive work environment
- Collaborating with the supervision team and hub leadership to enhance service delivery and professional development opportunities for responders and supervisors
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
