911 Specialist

Kent County•Chestertown, MD

5d•Onsite

About The Position

Dispatches emergency personnel in response to 911 calls, with the primary focus on timely assistance to the public and first responders. This is a trainee-level position.

Requirements

Ability to build and maintain effective relationships with law enforcement and emergency personnel, staff, and related agency officials.
Establishes quick rapport and clarifies information provided by members of the public who are in emotional or crisis situations.
Ability to write clearly and informatively; ability to effectively present information and respond to questions.
Represents the department professionally and effectively in both internal and external interactions.
Manages difficult, sensitive, or challenging situations successfully.
Treats others with respect and consideration regardless of cultural background, status, or position.
Exhibits objectivity and openness to others’ views.
Displays original thinking and creativity.
Develops innovative approaches and ideas.
Presents ideas and information in a manner that is easily understood.
Understands and contributes to evolving processes in response to changing communities and advances in technology.
Effectively standard radio and computer dispatch equipment.
Must be knowledgeable of the geographic area, streets, rural roads, and highway system of Kent County.
Must be able to pass a criminal background check and urinalysis test.
Must be able to obtain CJIS CN2 certification.
High School diploma and three months' experience. Or equivalent technical training, education, or experience.
Valid Maryland Driver’s License and an acceptable motor vehicle record.
National Academies of Emergency Dispatch certifications in Medical, Fire, and Police Dispatch required.
NCIC Certification required.
Knowledge of standard office software, plus specific experience and use of email, Internet resources, and law enforcement/medical services documentation software is required.

Nice To Haves

The position may involve extensive use of computer screens for extended periods of time.

Responsibilities

Answers 911 Computer-Aided Dispatch system calls using defined national protocols, dispatching first responders through radio communication.
Answers calls coming from administrative phone lines.
Assists law enforcement officers by searching driver’s license/registration records and open warrant status through National Crime Information Center queries.
Performs other duties as required.