911 Specialist

Alachua County•Gainesville, FL

5d•Onsite

About The Position

This is responsible work providing specialized technical support and research for County-wide 911 services. An employee assigned to this classification performs a variety of tasks associated with all aspects of locating the caller to 911 as well as the technology and infrastructure within and outside of the Public Safety Answering Point (PSAP) to support 911 services. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. This position reports directly to the Bureau Chief/Communications.

Requirements

Graduation from high school or equivalent
Three years of experience working in emergency service communications with 9-1-1 systems or any equivalent combination of training and experience.
A Valid Florida Driver License is required
A Motor Vehicle Record that meets the requirements of Alachua County policy #6-7
Successful completion of all applicable background checks pre-hire and ongoing are required.
A sworn affidavit attesting to the non-use of tobacco products.
Extensive knowledge of Alachua County and surrounding area geography.
Thorough knowledge and familiar with Computer Aided Dispatch (CAD) and Geographic Information Systems (GIS) software.
Knowledge of and familiar with pertinent Florida statutes and rules governing 911 services and operations.
Knowledge of microcomputers and database software programs to include basic Environmental Systems Research Institute (ESRI) GIS software programs.
Knowledge of GIS databases and their impacts on legacy and NG911 system deployments.
Knowledge of National Emergency Number Associations NexGen 911 "i3" Standard and cursory knowledge of the numerous standards that impact and make up an NG911 environment.
Knowledge of 911 services and resources.
Ability to understand NENA Standard for NG9-1-1 GIS Data Model.
Ability to communicate and interpret technical information relating to the delivery of 911 wireless and IP services.
Ability to gather and analyze data; ability to prepare and present technical reports.
Ability to read and understand maps, plans, and addressing systems.
Ability to establish and maintain working relationships with County employees, other governmental agencies, and the private sector.
Ability to communicate effectively both orally and in writing.

Nice To Haves

National Emergency Number Association (NENA) Emergency Number Professional (ENP) certification

Responsibilities

Researches inaccurate wireless 911-caller location information and validates with 911 service providers to rectify the inaccurate location information.
Receives correspondence from Telco's unable to acquire telephone service for customers due to addressing discrepancies and resolves the situation.
Assists with management and readiness of the backup 911 center.
Assists with monitoring the maintenance and functionality of the county’s 911 system on a 24/7 basis, thereby protecting the life and safety of the county’s residents and visitors.
Coordinates 911 infrastructure related activities among all emergency service agencies and equipment service providers to ensure the 911 system performs smoothly, reliably, efficiently, and cost effectively in concert with statewide emergency communications objectives.
Responds to all 911 service and equipment interruptions within the primary and backup 911 centers.
Tracks and manages the interruption to conclusion.
Reports results.
Investigates and resolves Emergency Call Routing Function (ECRF), Location Validation Function (LVF), and Location Information Server (LIS) faults in concert with the Next Generation Core Services (NGCS) provider.
Supports the PSAP communications needs during activations of the Emergency Operations Center (EOC).
May be required to remain overnight or for extended periods of time.
Assists with the development of planning processes for effective completion of projects, goals, including ascertaining the time for completion of projects, and allocation of duties to ensure the project is completed within the stipulated deadline.
Develops guidance information, flow charts, quick reference guides, decision tree diagrams, and other resources to be used by 911 Operators, dispatchers, and supervisors.
Assists with the management of State and Federal 911 grant programs to include grant submission, review, management, and reporting.
Receives inquiries from the PSAP and researches improper or suspicious call routing, either internally within Alachua County or to or from a contiguous or non-contiguous county.
Liaisons with 911 wireless companies to ensure proper programming of their tower sites and database information to ensure proper routing of wireless 911 calls.
Routinely prepares, reviews, researches, and reports wireless activity to include but not limited to abandoned calls, Phase I calls; Phase II calls; Class of Service, etc.
Operates, as required, County and/or personal vehicle to conduct site surveys associated with location information.
Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.