911 GIS Projects Coordinator

State of Oklahoma • Oklahoma City, OK

11d • Onsite

About The Position

The Oklahoma Department of Emergency Management (OEM) is a state agency focused on preparing for, responding to, recovering from, and mitigating emergencies and disasters. The Oklahoma 911 Management Authority, within OEM, supports the coordination, development, and improvement of statewide 911 services. This includes supporting Next Generation 911 (NG911) implementation, administering programs and funding, promoting compliance, and coordinating training. The Authority works with various partners, including Public Safety Answering Points (PSAPs), local and tribal governments, and technology providers, to ensure reliable emergency communications. Employees contribute to a mission that impacts every community in Oklahoma by supporting critical systems, data, funding, and coordination for 911 calls. The team values public service, accuracy, reliability, collaboration, technical excellence, and responsive stakeholder service.

Requirements

• Bachelor's degree in geographic information systems, geography, geology, cartography, archaeology, anthropology, natural resources, computer science, engineering, environmental science, or a closely related field and two years of professional-level experience in GIS work; or a master's degree in one of the listed areas and one year of professional-level experience in GIS work; or an equivalent combination of education and experience, substituting one year of technical experience in GIS systems work for each year of the required education.
• Knowledge of Geographic Information Systems principles, cartography, spatial analysis, geospatial data management, and data-quality practices.
• Knowledge of public-safety GIS and the use of geospatial data in emergency-call routing and response.
• Knowledge of Next Generation 911 architecture, location validation, geospatial routing, and related operational concepts.
• Knowledge of National Emergency Number Association GIS Data Model standards and technical guidance.
• Knowledge of addressing principles, Geo-MSAG concepts, emergency-service boundaries, road centerlines, address points, and related authoritative datasets.
• Knowledge of Enterprise GIS architecture, spatial databases, repositories, geospatial services, metadata, version control, topology, and application deployment.
• Knowledge of ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise, dashboards, web maps, and related applications.
• Knowledge of project management, technical support, ticket management, vendor coordination, and service-performance practices.
• Knowledge of backup, redundancy, cybersecurity, disaster recovery, and continuity principles for critical information systems.
• Knowledge of public administration, regulatory compliance, documentation, and records-management practices.
• Skill in managing multiple complex GIS projects and technical priorities.
• Skill in reviewing and validating spatial data against technical standards and schemas.
• Skill in performing spatial, attribute, topology, and quality-control analysis.
• Skill in resolving boundary, addressing, geometry, attribution, and data-integration issues.
• Skill in designing and maintaining geospatial databases, repositories, applications, dashboards, web maps, and technical workflows.
• Skill in preparing technical reports, compliance findings, maps, exhibits, presentations, and recommendations.
• Skill in developing and delivering GIS training for technical and nontechnical audiences.
• Skill in managing technical-support requests and issue-resolution workflows.
• Skill in coordinating vendors, contractors, governmental jurisdictions, and public-safety stakeholders.
• Skill in translating complex technical requirements into clear operational guidance.
• Ability to work independently while organizing and completing statewide GIS projects within broad program objectives.
• Ability to interpret and apply state requirements, policies, technical standards, and National Emergency Number Association guidance.
• Ability to analyze complex geospatial information and develop practical technical solutions.
• Ability to evaluate spatial-data quality and identify discrepancies affecting emergency-call routing or public-safety operations.
• Ability to communicate technical information clearly to Public Safety Answering Point personnel, public officials, board members, vendors, technical staff, and the public.
• Ability to establish effective working relationships and facilitate resolution of technical and jurisdictional issues involving multiple stakeholders.
• Ability to exercise sound technical judgment and identify matters requiring policy, legal, fiscal, regulatory, or executive determination.
• Ability to prepare accurate and defensible compliance findings and technical recommendations.
• Ability to manage confidential, restricted, or security-sensitive public-safety information.
• Ability to respond effectively to urgent technical issues while maintaining accuracy and attention to detail.
• Must possess a valid Oklahoma driver license at the time of appointment.
• Must be willing and able to perform required in-state and out-of-state travel, including overnight travel.
• Must maintain confidentiality and security of sensitive public-safety, jurisdictional, technical, and geospatial information.
• Must be able to work independently and manage multiple concurrent projects and deadlines.
• Must be willing and able to respond to urgent technical or operational issues outside normal business hours when necessary.
• Must maintain working knowledge of applicable National Emergency Number Association standards and statewide 911 GIS requirements.
• Must communicate technical deficiencies, compliance concerns, and corrective requirements professionally and objectively.
• Must recognize matters requiring decisions by the State 911 Coordinator or governing board.

Nice To Haves

• Experience performing GIS work in a public-safety, 911, emergency communications, government, or similarly regulated environment.
• Experience with Next Generation 911 systems, geospatial call routing, location validation, or emergency-service boundary data.
• Experience applying National Emergency Number Association GIS Data Model standards.
• Experience with road centerlines, address points, emergency-service boundaries, provisioning boundaries, Geo-MSAG, addressing, geocoding, topology, or spatial database design.
• Experience administering Esri enterprise products, GIS dashboards, web applications, data repositories, or compliance-reporting tools.
• Experience conducting GIS data quality assurance and quality control.
• Experience coordinating technical projects with governmental jurisdictions, vendors, contractors, or regional partners.
• Experience managing GIS technical support or ticketing processes.
• Experience developing GIS training or presenting technical information to varied audiences.
• Esri certification, Geographic Information Systems Professional certification, National Emergency Number Association training, project-management training, or comparable professional development.

Responsibilities

• Coordinate statewide GIS projects, governance activities, and stakeholder relationships supporting Public Safety Answering Points and Next Generation 911 operations.
• Serve as the primary staff resource and statewide liaison for 911 GIS projects, systems, standards, and technical issues.
• Plan, coordinate, and monitor statewide GIS projects, including schedules, milestones, deliverables, risks, implementation activities, and required documentation.
• Coordinate with Public Safety Answering Points, governmental jurisdictions, state agencies, vendors, contractors, service providers, and other stakeholders.
• Provide technical recommendations to the State 911 Coordinator regarding GIS priorities, standards, system improvements, compliance concerns, and resource needs.
• Represent the 911 Management Authority at GIS Committee meetings, technical workgroups, public hearings, conferences, and other stakeholder forums.
• Prepare maps, reports, presentations, technical summaries, and recommendations for management, committee, and board consideration.
• Coordinate implementation of approved policies, technical standards, committee recommendations, board actions, and statewide GIS initiatives.
• Maintain awareness of emerging public-safety GIS technologies, National Emergency Number Association standards, and Next Generation 911 practices.
• Monitor Public Safety Answering Point compliance with statewide GIS requirements and provide technical assistance and training to improve submission performance and data quality.
• Monitor quarterly GIS submissions and verify compliance with established deadlines, schemas, data models, quality standards, and state requirements.
• Review submitted datasets and documentation for completeness, consistency, and technical validity.
• Maintain compliance records and communicate missing submissions, technical deficiencies, and required corrective actions to responsible jurisdictions.
• Track unresolved deficiencies through correction or referral for further action.
• Prepare compliance reports and recommendations, including technical documentation supporting potential escrow or other authorized actions.
• Provide technical assistance to jurisdictions preparing, validating, correcting, or submitting GIS data.
• Develop and deliver regional training, workshops, guidance, templates, and job aids based on identified needs and recurring deficiencies.
• Maintain appropriate separation between technical findings and enforcement, funding, escrow, or regulatory decisions reserved for the State 911 Coordinator or governing board.
• Maintain the integrity, reliability, security, and usability of statewide geospatial data, repositories, applications, and technical resources supporting Next Generation 911.
• Administer the lifecycle of statewide 911 GIS data, including intake, validation, correction, publication, version control, retention, and archival.
• Perform quality assurance and quality control to ensure data complies with National Emergency Number Association standards, state requirements, approved schemas, and operational needs.
• Maintain authoritative road centerlines, address points, emergency-service boundaries, Public Safety Answering Point boundaries, provisioning boundaries, and related datasets.
• Coordinate data corrections and updates with submitting jurisdictions, vendors, contractors, service providers, and other responsible parties.
• Maintain and enhance the Oklahoma GIS Toolkit, statewide repository, web maps, dashboards, validation tools, forms, and related GIS applications.
• Develop technical requirements, testing criteria, and acceptance standards for approved system changes and coordinate implementation with internal or external providers.
• Monitor application and repository performance, system access, storage capacity, data-processing workflows, and service availability.
• Coordinate security, backup, redundancy, restoration testing, and disaster-recovery provisions for critical GIS systems and data.
• Coordinate jurisdictional boundaries, addressing information, location-validation data, and geospatial call-routing issues affecting statewide 911 service delivery.
• Review and coordinate updates to Public Safety Answering Point, emergency-service, provisioning, municipal, county, tribal, and related jurisdictional boundaries.
• Identify and analyze boundary gaps, overlaps, misalignments, disputed areas, addressing discrepancies, and potential service conflicts.
• Coordinate technical resolution among affected jurisdictions, emergency-service providers, vendors, and other stakeholders.
• Prepare maps, exhibits, technical analyses, and supporting documentation for public hearings, committee review, board consideration, or jurisdictional approval.
• Maintain authoritative current and historical records of approved boundary changes and ensure changes are incorporated into statewide systems.
• Collaborate with the Next Generation Core Services provider to support the transfer, validation, synchronization, testing, and operational use of state GIS data.
• Investigate GIS-related call-routing concerns, location discrepancies, address mismatches, Geo-MSAG issues, exception records, and integration errors.
• Escalate unresolved jurisdictional, policy, regulatory, or public-safety concerns to the State 911 Coordinator.
• Manage statewide GIS support requests and coordinate resolution of data, system, application, and vendor-related issues.
• Administer the statewide GIS ticketing and technical-support process.
• Classify, prioritize, assign, investigate, track, and document GIS support requests based on severity and operational impact.
• Provide direct technical assistance and coordinate specialized support from vendors, contractors, technology providers, and other subject-matter experts.
• Monitor open, recurring, overdue, and high-risk issues and communicate status information to affected stakeholders.
• Verify corrective action and maintain complete records of technical findings, actions, system changes, and final resolution.
• Develop and maintain troubleshooting guidance, knowledge resources, standard responses, and technical-support materials.
• Analyze ticket trends to identify training needs, recurring data concerns, system weaknesses, vendor issues, and opportunities for improvement or automation.
• Provide technical requirements, deliverable reviews, and performance information supporting procurement, contracts, vendor oversight, and system changes.
• Develop geospatial analyses, dashboards, reports, maps, estimates, and visual products supporting compliance, program oversight, jurisdictional administration, and decision-making.
• Develop and maintain dashboards monitoring GIS submissions, compliance, data quality, ticket performance, boundary issues, project milestones, repository status, and other program measures.
• Prepare reports, maps, visualizations, technical analyses, and recommendations for the State 911 Coordinator, GIS Committee, governing board, and other stakeholders.
• Conduct spatial and data analysis supporting compliance actions, public hearings, funding decisions, jurisdictional updates, system changes, and statewide initiatives.
• Prepare annual population and land-area estimates using authoritative demographic, geographic, boundary, census, and governmental sources.
• Maintain repeatable methodologies and documentation for data sources, calculations, assumptions, update schedules, and reporting logic.
• Review annexations, service-area changes, population changes, and other jurisdictional developments affecting statewide GIS records.
• Create technical exhibits and geospatial products for internal and external use.
• Present technical findings clearly to technical and nontechnical audiences while protecting restricted or sensitive information.
• Maintain statewide GIS standards, operating documentation, continuity capabilities, performance measures, and improvement processes.
• Develop and maintain GIS policies, procedures, standards, workflows, validation rules, technical guidance, templates, and service expectations.
• Establish and monitor performance measures for statewide 911 GIS functions.
• Review workflows and recommend improvements addressing delays, duplication, manual effort, inconsistent practices, data risks, and control weaknesses.
• Implement approved improvements involving automation, validation, applications, reporting, documentation, and stakeholder services.
• Maintain continuity, backup, redundancy, restoration, retention, and recovery procedures for critical GIS systems, applications, and data.
• Participate in continuity exercises, system testing, restoration testing, incident reviews, after-action reviews, and corrective-action planning.
• Maintain GIS discussion forums, collaboration resources, user groups, and statewide information-sharing channels.
• Evaluate changes in National Emergency Number Association standards, geospatial technology, cybersecurity requirements, and public-safety practices and coordinate necessary program updates.
• Provide GIS, data, and technical support during disruptions or incidents affecting statewide 911 operations.
• Assist in identifying and resolving GIS data or system issues affecting emergency-call routing, location validation, Public Safety Answering Point operations, or service continuity.
• Coordinate technical response activities with the State 911 Coordinator, service providers, Public Safety Answering Points, vendors, and technology personnel.
• Provide maps, data analysis, status reports, and technical information supporting incident assessment and operational decisions.
• Support restoration, validation, and synchronization of GIS data and services following outages or disruptions.
• Document incident impacts, corrective actions, unresolved risks, and follow-up requirements.
• Participate in continuity exercises, system testing, after-action reviews, and corrective-action planning.

Benefits

• Competitive state retirement benefits with employer matching.
• Eleven paid holidays each year.
• A generous benefit allowance to offset the cost of health, dental, vision, life, and disability insurance premiums for employees and their eligible dependents.
• Annual and sick leave benefits.
• Opportunities for professional development in public safety, emergency communications, state government, technology, program administration, and cross-agency collaboration.
• The opportunity to perform meaningful work that supports emergency services throughout Oklahoma.
• Priority interview consideration for eligible United States veterans with appropriate certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level