911 Dispatch-Behavioral Health

Metrocare Services•Lancaster, CA

10d

About The Position

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state. Job Description: GENERAL DESCRIPTION: The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. This position will provide telephonic crisis assessment with the City of Dallas 911 call center dispatch. The role of the behavioral health clinician is to screen and assess for risk harm, to identify the level of priority for the call. The clinician will work in conjunction with the City of Dallas staff and Dallas Police Department and assist in communicating, prioritizing, and coordinating care as deemed clinically appropriate at the time of the call. HOURS OF RESPONSIBILITY: Shift 1-7am-3:00pm and Shift 2- 2:00pm-10:00pm

Requirements

Required: Master’s degrees with advanced licensure for independent practice, such as LCSW, LMFT, or LPC.
Required: At least 1 year MH experience related to crisis or severe and persistent mental illness.
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business.
Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business.
Must have an acceptable driving record.
Must pass an extensive background check to meet the 911 Call Taker
Must pass an intensive background investigation and drug test.
Must obtain a Texas Commission on Law Enforcement (TCOLE) certification during probationary period.
No FELONY or Class A MISDEMEANOR convictions.
No Class B MISDEMEANOR convictions within the last ten (10) years.
No family violence convictions.
Cannot currently be on deferred adjudication for any FELONY, Class A or Class B MISDEMEANOR.
Texas Commission on Law Enforcement telecommunicator certification (TCOLE) required within 10 weeks of hire date.
Basic math skills required.
Ability to work with reports and numbers.
Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.
Ability to simultaneously use multiple screens to access systems and telephonic communication equipment.

Nice To Haves

Preferred: Bilingual English/Spanish.
Preferred: Experience with trauma-informed services; Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.
Preferred: Crisis intervention experience or crisis hotline experience a plus.

Responsibilities

Provide crisis assessment services in a variety of modalities.
Behavioral Health Clinician will screen/assess the crisis, provide an evidence-based intervention, and stabilize the crisis.
The caller is then linked with service coordination to assess the level of further stabilization needs and appropriateness for other services in the crisis continuum.
Develop person-centered crisis plan and assist the individual in executing the plan during and post crisis intervention.
Ensure continuity of care post crisis intervention to appropriate outpatient services, including but not limited to, outpatient mental health, substance abuse services, and/or primary care services.
Be accessible for referrals and communication through our electronic health applications, by phone and email to provide a timely and comprehensive response.
Interacting with internal and external partners, including but not limited to City of Dallas personnel, dispatch team, supervisor(s), Right Care Team and others, to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
Develop close working relationships with internal and external referral resources.
Maintain confidentiality of information concerning individuals and family members
Follow all relevant City of Dallas procedures.
Interacting with internal and external partners, included but not limited to City of Dallas personnel, Dallas Police personnel, Integrated Public Safety Response Teams - RIGHT Care Unit and Crisis Intervention, Dallas Fire Rescue personnel and other city departments to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
Performs other duties as assigned.