911 Communications/Dispatch Officer
About The Position
Summary of Responsibilities : Dispatches emergency calls by contacting units and relaying calls, providing fire, ambulance and law enforcement assistance, monitoring officers' status and radio frequencies, monitoring traffic stops for officer safety, broadcasting state and nationwide teletypes, providing back-up units, and responsible for answering 9-1-1 phone. Essential Responsibilities and Functions : Must be able to relay information accurately and with clarity in stressful and tense situations Answer non-emergency calls by assisting citizens and law enforcement with needed services Receive calls for service, problem solving and routing calls to the appropriate department or agency Performs related duties by checking and entering stolen items, receiving and routing administrative messages, confirming and entering warrants, maintain wrecker logs, checking criminal histories, maintaining and updating protective orders Must be efficient in computer operations Perform related duties as required
Requirements
- Work requires knowledge necessary to understand basic operational, technical, or office processes
- Must have a level of knowledge equivalent to four years of high school or the equivalency
- Must have the ability to obtain a certification from the Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Communication (Dispatcher) Certification
- Must be proficient in computer use
- Must be at least eighteen (18) years of age
- Must possess and maintain a valid Texas Operators Driver's License with an acceptable driving record
- Employment is contingent upon successful completion of pre-employment drug testing, physical fitness testing and criminal background check
Responsibilities
- Dispatches emergency calls by contacting units and relaying calls
- Providing fire, ambulance and law enforcement assistance
- Monitoring officers' status and radio frequencies
- Monitoring traffic stops for officer safety
- Broadcasting state and nationwide teletypes
- Providing back-up units
- Responsible for answering 9-1-1 phone
- Relay information accurately and with clarity in stressful and tense situations
- Answer non-emergency calls by assisting citizens and law enforcement with needed services
- Receive calls for service, problem solving and routing calls to the appropriate department or agency
- Checking and entering stolen items
- Receiving and routing administrative messages
- Confirming and entering warrants
- Maintain wrecker logs
- Checking criminal histories
- Maintaining and updating protective orders
- Efficient in computer operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
