Lateral 911 Communications Specialist

City of Loveland•Loveland, CO

58d•$37 - $39•Onsite

About The Position

The Loveland Emergency Communications Center is seeking qualified applicants for a fast-paced and fulfilling career as a 911 Communications Specialist. This role involves providing emergency and non-emergency radio communication, dispatch services, telephone contact, and Computer Aided Dispatch (CAD) reports for various agencies including the Loveland Police Department, Loveland Fire Rescue Authority, Berthoud Fire Protection District, and Thompson Valley EMS. This is a lateral transfer position, meaning candidates with prior relevant experience are specifically sought.

Requirements

At least three years of experience as a 911 Communications Specialist/Dispatcher within the last 12 months.
Operated an integrated CAD, radio, and phone system with multiple screens.
Served as a call taker and dispatcher for police, fire, and EMS.
EMD certified.
High School Diploma or GED.
Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations.
Ability to rapidly gather factual information and enter it into the CAD system.
Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County.
Computer skills and accurate typing using an ergonomic split keyboard.
Ability to handle numerous simultaneous events and react quickly according to Department policies in emergency situations.

Responsibilities

Answer telephone calls including emergency lines, 911 lines, non-emergency police lines, and business extensions.
Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints.
Prioritize calls based on the nature of the request, availability of units, and other pertinent information.
Monitor radio transmissions of personnel for accurate response, need for additional assistance, and to enhance safety.
Maintain accurate logs in CAD to document call times, dispatch times, response times, clearance times, and other required data.
Operate state and nationwide computer systems (CCIC and NCIC) in accordance with regulations and policies, relaying information to police personnel.
Maintain accurate and current awareness of the locations and status of police, fire, and ambulance units for safety and availability.
Monitor direct alarms into the Communications Center and third-party notifications, dispatching appropriate personnel.
Monitor Police, Ambulance, Fire, and other regional radio channels for information and operational purposes.
Prepare and maintain a variety of records and logs, including warrant files and NCIC/CCIC entry files.
Complete special reports, projects, and other administrative assignments.
Operate a manual dispatching system when automatic systems are not functioning or when necessary.
Perform other related duties as required and assigned.
May require unrestricted mandatory overtime, shift work (nights, weekends, holidays), and order-in coverage due to 24-hour operations.