GWCC COMMUNICATIONS 911 OPERATOR (47519)
About The Position
The Georgia World Congress Center Authority (GWCCA) is seeking a 911 Communications Officer to join its Public Safety team. This role is crucial for ensuring safe and efficient support for world-class events and guest experiences. The 911 Communications Officer will handle daily tasks including dispatching police and security radio communications, maintaining security logs, recording key assignments, answering phones, typing, filing, copying, and responding to emergencies. Successful candidates will embody the Authority's core values of authenticity, accountability, and collaboration. Final candidates must pass a criminal history evaluation and drug screening.
Requirements
- Minimum high school education or General education (GED)
- One (1) year experience in a security or related function preferred
- Must obtain required NCIC/GCIC training certification within sixty (60) days of employment
- Must possess a valid Georgia Driver’s License
- Ability to prioritize tasks & to manage workload using own initiative
- Ability to multi-task & work under pressure with limited resources
- High degree of integrity and compliance
- Thoroughness in task approach, follow-up & completion
- Excellent computer skills
- Self-awareness
- Assess, weigh and manage risk in the face of uncertainty
- Ability to communicate effectively and to handle multiple tasks simultaneously
Responsibilities
- Dispatch police and security calls promptly and effectively.
- Conduct surveillance of the interior and exterior facility through the closed-circuit TV system, and patrol duties as required.
- Direct and redirect incoming calls.
- Operate Dispatch Window-Security logs, key logs, radio distribution.
- Operate two-way radios, voice pagers, and radio base station equipment.
- Perform as a point of information to the general public.
- Maintain public image with customers and general public within the Georgia World Congress Center.
- Operate computer aided dispatch system and NCIC/GCIC computer terminal.
- Accurately document and complete administrative paperwork.
- Comply with The Authority policies and procedures associated with such programs as risk management, safety, and emergency management.
- Maintain an ethical and professional image when interacting with internal and external customers in to ensure customer satisfaction.
- Perform other duties as assigned.
- Actively participate in The Authority training programs as required.
Benefits
- extensive medical, dental, vision, life insurance coverage
- paid vacation
- paid state holidays
- Flexible Spending Account options
- a 401(k) plan with 5% match
- free on-site dining during hours of operation
- free on-site parking
- discounted prices on auto insurance, home insurance, technology, travel, event tickets, attractions and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
