911 Calltaker/Dispatcher

City of Enid•Enid, OK

6d•Onsite

About The Position

Ensure public safety through professional, accurate, and efficient emergency call taking and dispatch of appropriate emergency service personnel. This role involves operating emergency and administrative lines, disseminating calls, and utilizing the National Crime Information Computer terminal. The position requires questioning callers to determine locations and problem nature, dispatching units via radio, and entering information into the Computer Aided Dispatch system. Responsibilities include recording call details, managing teletype networks and computerized data systems, scanning status charts, and relaying information to various agencies. The role also involves receiving incoming telephone or alarm calls, maintaining access to sensitive materials, and ensuring confidentiality of records, including private health information. Additional duties include completing a daily press bulletin, observing alarm registers, maintaining various logs and files, assisting with training, and performing other required duties.

Requirements

High school diploma or general education degree (GED) and six months related experience and/or training; or equivalent combination of education and experience.
911 Training Program (within 1 year).
OLETS Certification (within 1 year).
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
General job-related knowledge of laws and government regulations, as well as Enid Police Department rules, policies, and procedures.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Intermediate personal computer skills, including routine database activity, word processing, etc.
Ability to maintain confidentiality.
Ability to think quickly and remain calm in crisis situations.
Handle multiple tasks simultaneously, including operation of multiple computer screens and keyboards, and answering of multiple phone calls.
Accurate and attentive to detail.
Excellent communications and public relations abilities.
Ability to assist and support others.
Able to operate telephone, PC, copier, and other basic business machines.
Ability to work rotating shifts.
Manual dexterity sufficient to reach/handle items and work with the fingers.
Normal vision, correctable with or without corrective lenses. Normal vision includes the ability to identify basic colors and associate the meanings when using various maps, computer software programs, computer aided dispatching programs/displays, video monitors, and fire/police alarm monitors, in order to perform duties as required.
Exerts up to 10 lbs. of force occasionally. Sedentary physical activity performing non-strenuous daily activities of an administrative nature. Prolonged sitting.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
Ability to perform very basic math skills including adding and subtracting two digit numbers, multiplying and dividing with 10’s and 100’s.
Ability to perform these operations using units of money and weight or distance measurement.
Keyboarding speed 35 wpm.
English proficiency.

Nice To Haves

4-6 years related work experience
Proficient computer skills (Word).
Advanced communication skills on radio and telephone.
Ability to assume 911 supervisory responsibilities for short period.
Conversational Spanish.
Knowledge of safety as it applies to the job.
Valid CPR certification
7+ years related work experience
Advanced computer skills (Word & Excel).
Additional coursework or Associate’s Degree or equivalent in related field.
APCO Instructor Training.
Ability to assume 911 supervisory responsibilities for extended period
Bilingual.

Responsibilities

Operate emergency and administrative lines and disseminate calls received.
Operate state National Crime Information Computer terminal for radio procedure and entry of records into system.
Question callers to determine their locations, and the nature of their problems in order to determine type of response needed.
Determine response requirements and relative priorities of situations, and dispatch units via radio communication in accordance with established procedures.
Enter emergency and non-emergency calls into the Computer Aided Dispatch system for dispatch.
Record details of calls, dispatches, and messages.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding wanted persons, stolen property, vehicle registration, and stolen vehicles.
Scan status charts and computer screens, and contact emergency response field units in order to determine emergency units available for dispatch.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within the city.
Maintain access to, and security of, highly sensitive materials.
Maintain confidentiality of records, including but not limited to private health information.
Complete and release a daily press bulletin.
Observe alarm registers and scan maps in order to determine whether a specific emergency is in the dispatch service area.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Maintain employee contact log, emergency contact log, on-call log, trespass log, 72 hour parking log, court message log, city complaint file, entry of house, alarm permit file; enter and maintain vehicle impound records; maintain and remove warrant files.
Assist with training 911 dispatchers.
Provide assistance to other departments as needed.
Perform other duties as required.