911 Accuracy Coordinator 2

Intrado Life & Safety, Inc. • Longmont, CO

7d • Onsite

About The Position

Intrado is seeking a highly detail-oriented and motivated 911 Accuracy Coordinator in Longmont, CO to join our team. This role plays a critical part in ensuring emergency calls are routed correctly by maintaining and validating key data used in 911 systems.

Requirements

• High school diploma or GED required
• Minimum two years of experience related to clerical, database entry and customer service required
• Proficiency in MS Word, Excel, and Outlook is essential

Nice To Haves

• VBA experience is a plus
• Attention to detail, timeliness and quality orientation
• Demonstrating flexibility when transitioning between diverse tasks across multiple workstreams
• Resolving data discrepancies that require a combination of standard investigation and pattern recognition
• Applying critical thinking and problem-solving skills to research, validate, and correct addressing and location information using mapping tools and multiple data sources
• Investigating incomplete or conflicting location records and determining the most accurate information to support emergency services databases and 911 call routing
• Conducting application or task training for staff or stakeholders when necessary upon achieving areas of expertise
• Balancing a collaborative mindset and being self-directed in managing tasks autonomously

Responsibilities

• Perform data updates that ensure 911 calls are routed to the correct emergency response agencies, ensuring 100% accuracy
• Researching and resolving address discrepancies through the use of mapping tools, databases, and multiple information sources to ensure location records are accurate and complete before they are used within the 911 system.
• Responsible for performing customer data maintenance and troubleshooting support
• Serve as the point of contact for customers through email, Help Desk tickets, or phone as necessary
• Prepare and distribute a variety of data extracts
• Manage workload independently while also establishing a good working relationship with team members in order to maintain and strive to improve the level of overall service being provided

Benefits

• medical
• dental
• vision
• life and disability coverage
• paid time off
• a 401(k) retirement plan
• paid parental leave
• access to a robust library of personal and professional training resources
• employee discounts
• critical illness
• hospital indemnity
• access to legal support
• pet insurance
• identity theft protection
• an EAP (Employee Assistance Program) that includes free mental health resources/support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED