5G Network Performance Engineer

Verizon•Medway, MA

1d•$81,500 - $142,000•Hybrid

About The Position

The 5G Network Performance Engineer investigates, evaluates, and resolves complex network and data performance issues to maintain optimal, reliable service. The role uses 5G optimization techniques and AI tools to improve network efficiency and customer satisfaction. Responsibilities include analyzing end-to-end service performance, testing and optimizing LTE and 5G networks, resolving escalated service and coverage complaints, supporting the integration of new network infrastructure, and using predictive analytics to forecast congestion and automate troubleshooting. This is a hybrid position with a defined work location, work from home, and at least three days per week in the office. The role is scheduled for 40 hours per week and may require travel of approximately 25%, as well as a flexible schedule including nights and weekends as operational needs dictate.

Requirements

Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience, demonstrated through work experience and/or military experience.
Hands-on experience with 5G NR and LTE network performance optimization.
Valid driver’s license.
Willingness to travel up to approximately 25% of the time.
Willingness to work a flexible schedule, including nights and weekends as operational needs dictate.
Strong customer service orientation, issue ownership, problem-solving ability, and ability to present solutions.
Ability to work independently and effectively with diverse business teams and vendors.

Nice To Haves

Degree in Electrical Engineering, Computer Engineering, Telecommunications, or a related technical field.
Deep knowledge of 5G NR, LTE, VoLTE, VoNR, and RAN architecture and protocols.
Proficiency with AI and machine learning tools for network analytics, automated root-cause analysis, and predictive maintenance, such as Claude, custom Python scripts, or AI-based network orchestration tools.
Strong understanding of IP, transport protocols, and backhaul performance.
Experience with network optimization, data analysis, and SP tools such as TrueCall, Atoll, Dmat, or trace analysis tools.
Experience with Samsung RAN systems, including USM (Unified Element Manager) and 3GPP standards.
Capability to differentiate, isolate, and diagnose RAN versus CORE network issues.
Expertise in inter-modulation, distortion, RF interference detection, and mitigation techniques.
Strong analytical problem-solving skills and clear technical communication capabilities.

Responsibilities

Evaluate end-to-end service performance trends and isolate root causes of impacted services.
Perform comprehensive LTE, 5G, VoLTE, and VoNR testing and analyze relevant KPIs.
Optimize LTE, 5G NR, and RAN networks using traditional methods and AI-driven automation tools.
Investigate and resolve escalated customer service and coverage complaints.
Optimize embedded networks to support integration of new macro sites, small cells, Fixed Wireless Access, and In-Building Distributed Antenna Systems.
Use predictive AI models and analytics to forecast network congestion, optimize parameter configurations, and automate troubleshooting workflows.

Benefits

Medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, and AD&D insurance.
Identity theft protection, pet insurance, and group home and auto insurance.
Matched 401(k) savings plan.
Up to 8 company-paid holidays per year and up to 6 personal days per year.
Paid parental leave.
Adoption assistance.
Tuition assistance.
Premium pay opportunities, which may include overtime, shift differential, holiday pay, and allowances, depending on the role.
Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
Other incentives and an award-winning total rewards package.