511 Operator

Iteris•Oakland, CA

9d•Onsite

About The Position

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies.

Requirements

High School Diploma or GED
Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Clear and proper oral and written communication
Experience supervising others in high-stress work environments
Ability and willingness to work rotating shifts
Ability and willingness to work as designated Essential Personnel
Ability and willingness to support as augmented staff to the Express Lanes Operations Center

Responsibilities

Monitor Partner Agency Traveler Information Sources and other identified sources/feeds
Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance
Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe
Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users
Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies
Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures
Conduct notifications per escalation procedures in the event of High Profile incidents
Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels
Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times
Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours
Document system deficiencies, failures and anomalies and make notifications in accordance with SOP
Support emergency operations, including after-hours support of High Profile incidents
Maintain skills proficiency in MTC 511 operations
Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs
Participate in training needed for existing and new systems as they come online