4PL Area Manager

Flexport•New York, NY

38d•$64,800 - $89,100•Hybrid

About The Position

The 4PL Area Manager is a traditional Area Manager role with one structural difference: your operations are run by external 3PL/4PL partners, not a Flexport-owned facility. You are Flexport's representative at those sites — holding partners to our SLA standards, system requirements, and SOPs. Beyond core Area Manager responsibilities, this role owns forecasting coordination with partners, 3PL/4PL invoice approval, and building out how the 4PL operating model works at Flexport. The role is intentionally dynamic — you'll help define it as the program scales.

Requirements

2+ years managing a team of 5 or more in a fulfillment, warehouse, or 3PL environment
Valid passport and willingness to travel to partner sites, including internationally
Proven ability to hold external partners accountable without direct authority
Strong communication skills — you are Flexport's voice to these partners
Experience building structure and process in ambiguous, fast-paced environments
Strong problem-solving, data analysis, and prioritization skills; proficiency in Google Sheets / Excel

Nice To Haves

Experience with Warehouse Management Systems (WMS)
3PL/4PL vendor management or multi-site operations oversight
Experience building SOPs or operational processes from scratch
International logistics or supply chain experience

Responsibilities

Be Flexport's primary POC for assigned 3PL/4PL partners; travel to sites to inspect operations and hold partners accountable to SLAs across receiving, shipping, inventory accuracy, and packing quality
Coach and support teams of 30–100 at partner facilities; enforce Flexport policies, SOPs, and compliance requirements and drive corrective action when needed
Own performance reporting and serve as escalation point for operational issues and cross-functional troubleshooting
Receive SNOP forecasts and own the process of sharing them with partners; confirm labor plans and capacity align to projected demand and surface risks before they impact merchant SLAs
Ensure partners follow Flexport SOPs, use our WMS correctly, and maintain safety and loss prevention standards; capture learnings to evolve the 4PL operating model
Review and approve 3PL/4PL invoices for accuracy and resolve discrepancies with partner teams
Document and define how Flexport works with 4PL partners — processes, escalation paths, coverage models, and performance standards — and drive long-term network improvements