403 (b) Account Manager

Pentegra Services, Inc.

About The Position

The 403(b) Account Manager maintains client relationships, performs compliance testing, calculates contributions, prepares Form 5500, and collaborates with auditors. This role demands a high level of confidentiality and the ability to work both independently under supervision and as part of a team. Excellent communication and customer service skills are essential, as this position is intended for experienced account managers.

Requirements

College degree or 7+ years of retirement experience
Minimum of 3 years in account manager or similar role in retirement administration
QKA designation required or willingness to attain
Mastery of administrator functions and skills
Excellent verbal and written communication skills
Knowledge of Excel and other Microsoft applications/software
Excellent math skills
Strong analytical and problem solving skills
Ability and willingness to provide a high level of service to clients

Nice To Haves

Experience with Relius strongly desired
Experience with Salesforce strongly desired
Experience with FT Williams strongly desired

Responsibilities

Provides timely, superior customer services and issue resolution to clients and advisors
Maintains client relationships with high client retention rate
Interprets plan documents. Can identify and effectively communicate improvements to clients and partners.
Analyzes census to determine eligibility
Calculates employer contributions based on the plan’s provisions and confirms with client amount of annual funding, as requested by client
Performs annual non-discrimination tests (ADP/ACP; 415; 402(g), 416, 410(b)) and ability to discuss testing results with client. Understands and performs advanced testing and correction techniques.
Prepares Government Forms: 5500 and Related Schedules, 5558, 5330, 8955 and works with plan’s auditor and ability to discuss Forms with the client. Can prepare forms for more complicated situations (short form to long form, first year filings, plan termination filings, 403(b) pre-2009 carve-outs, etc).
Works directly with plan’s Form 5500 auditor. Has knowledge and ability to discuss corrections and solve plan problems.
Posts year-end client deliverables to SalesForce
Identifies and processes to ensure RMD distributions have been communicated to eligible participants.
Works with Administrators to ensure deadlines are met in a timely manner
Enters amendment requests to legal; updates Relius specs, platform specs, obtains signatures and follow-ups with clients.
Attends client and advisor calls/meetings. Can lead meetings and present in a professional manner.
Conducts annual year-end clean-up to include follow-up on forfeiture re-allocations, source transfers determined during the compliance review
Determines and calculates plans corrections that may be required to ensure plan compliance and works with client to ensure correction is properly executed. Understands self-correction, VCP, DFVCP, and other correction methods.
Participates in client document calls during the on-boarding process. May be required to assist client transition team with obtaining prior year and/or prior platform info.
Works with client and payroll team to ensure eligibility is determined correctly for each entry date
Reviews timeliness of employee deferral remittances. Notifies the employer of the late deposits and outlining the applicable correction. Confirms deposit are made and reports on the 5500.
Identifies missed deferral opportunities and works with the client to correct.
Work with clients to terminate their plan