401k Plan Specialist

Celestica•Richardson, TX

8d•Hybrid

About The Position

The 401k Compliance Specialist provides comprehensive administrative and operational support for the administration of the company's various US 401k retirement plans. This role serves as a primary contact for plan participants, coordinates updates with multiple third-party recordkeepers, and ensures seamless alignment between benefits data and payroll processing.

Requirements

5+ years of dedicated experience in retirement plan administration, HR benefits and payroll coordination
Strong numerical proficiency and experience managing high-volume data arrays (including Excel tools like v-lookups and pivot tables)
High attention to detail and a demonstrated capability to securely manage highly sensitive, confidential employee records
Very high level of attention to detail and accuracy
Strong verbal and written communication and presentation skills. Able to present and communicate ideas and facts in a clear and articulate manner to all levels of employees in the company
Strong customer service and interpersonal skills. Ability to empathize and respond to employee queries in a timely and effective manner
Strong time management and organization skills. Able to evaluate, manage and prioritize multiple highly complex and detailed tasks and projects at any given time
Strong knowledge of computer applications and the ability to accurately perform tasks in the following applications: Excel, Word, PowerPoint, HRIS platforms (ADP preferred but not required)

Nice To Haves

HR or Benefits certifications are a plus but not required

Responsibilities

Facilitate new employee 401k setup and plan enrollment across multiple legal entities and platforms, including ADP, Fidelity, and EPIC/Schwab
Process, track, and upload participant election changes regarding contribution percentages or deferral types
Oversee the end-to-end 401k loan tracking process, specifically monitoring participants who go on or return from leaves of absence
Coordinate directly with third-party administrators (ADP, Fidelity, EPIC) to suspend loan payments or initiate loan reamortization, ensuring precise communication with the payroll team to maintain compliance and avoid coverage defaults
Prepare and route specialized documentation, such as principal residence loans, that require manual plan administrator signatures
Serve as the first line of contact for employee inquiries regarding 401k benefits, plan rules, and enrollment timelines
Investigate and troubleshoot participant issues, including portal login difficulties and paycheck contribution/deduction discrepancies
Assist with annual plan compliance requirements, including Non-Discrimination Testing (NDT) and fiscal year audits
Collaborate with payroll and external consulting teams to extract, compile, and verify year-to-date census files, gross compensation metrics, and loan repayment totals
Maintain active communication channels with designated account managers and client service teams across various retirement platforms
Ensure that internal systems and intranet resources remain accurate with current year IRS limits and plan highlights