3D Animation & Visual Effects Lab Technician

Academy of Art University•San Francisco, CA

12d•Onsite

About The Position

Academy of Art University is seeking an experienced 3D Animation & VFX Lab Technician for the School of Animation & Visual Effects to work directly with students, faculty and staff. This individual should have excellent communication skills and a passion for student success. This position is on-site in San Francisco, CA. The Lab Technician will provide professional customer service, by communicating and troubleshooting directly with the students, staff, and faculty. Responsible for maintaining and troubleshooting of software issues, investigating new solutions, and streamlining processes of various software systems.

Requirements

Computer literacy
Problem solving
Confidentiality
Attention to detail
Editing skills
Professional Communication Skills
Excellent organizational and time management skills and ability to work professionally with faculty, staff, administrators, external contacts and the general public.
Expert knowledge in one or more the following softwares: Adobe CC Suite, Autodesk Maya, Z Brush, Mari, Unreal Engine, Substance Painter, Nuke, Houdini, Arnold.
Must possess strong troubleshooting skills in both hardware and software on PC/Windows 10.
Must have working knowledge of video editing, audio mixers.

Responsibilities

Support students, staff, and instructors to resolve Academic / Technical issues in the onsite lab & rLab (virtual lab).
Provide excellent customer service.
Provide a cordial and friendly presence to students, faculty and staff.
Monitor student use of the onsite lab and rLab.
Use the WCO tools to check-in/check-out students.
Communicate and coordinate with the Campus Hosts to ensure the smooth workflow.
Ensure that defaulting students are not attending classes or using equipment.
Assist students with software/equipment troubleshooting in-person, through email, Discord, or Zoom.
Collaborate with IT- Classroom Support Group to assist instructors and students with computer and software issues, to ensure that teachers can get back to instruction in the classroom as quickly as possible.
Assist with department run exhibitions and festivals.
Help maintain departmental aesthetic (change and update displays within department), including desktop publishing (fliers, videos, and other promotional media).
Check the status of all equipment in lab and the classrooms.
Protect equipment from theft and vandalism.
Maintain a clean, functional and productive learning environment.
Providing support and assistance to the Department Director.