311 Outreach Case Manager-SV/ Santa Monica Corps-11-160

Salvation Army Careers•Santa Monica, CA

1d•Onsite

About The Position

The Salvation Army is seeking an Outreach Case Manager to join their Santa Monica Corps. This role involves outreach, information/referral, and case management services for individuals in need. The Outreach Case Manager will collaborate with internal and external resources to help clients access essential services such as food, shelter, clothing, income, and permanent housing. A key part of the role includes assisting clients in navigating healthcare systems to access physical and mental health benefits and services. The position also requires maintaining accurate client documentation in applicable computer software.

Requirements

Minimum one (1) year experience in a human service position or internship.
Experience and/or demonstrated aptitude for successful performance of responsibilities.
Ability to work effectively with marginalized and vulnerable people groups; engage clientele in a nondiscriminatory manner, including program participants who may display a wide range of behaviors.
Willingness to work in an alcohol and drug free environment and to take alcohol and drug tests when requested.
Ability to lift to 30 pounds.
Must have experience working with individuals experiencing homelessness and/or those in need and understand basic case management principles.
Ability to communicate effectively in both written and oral communication.
Have intermediate computer skills with ability to use Microsoft Word, Excel, and Outlook effectively and efficiently.
Must be compassionate, resilient, and be willing to ensure compliance with program policies and rules.
Ability to drive and maintain a valid Class C California Driver's License.
Able to pass a TSA Driving Test and maintain a clean MVR.
Current CPR Certificate.
Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.

Nice To Haves

Preferred Bachelor’s Degree in Human Services

Responsibilities

Participates in outreach efforts to provide resources, information, assistance, and potential placement to individuals in need with the goal of finding interim or permanent housing, including food, shelter, clothing, transportation, income, and housing.
Works with case manager and outreach coordinator to develop individual case plans to assist clients in overcoming barriers that prevent housing and/or stability.
Assists clients in navigating healthcare resources to access physical and mental health services, including coordinating appointments, assessments, arranging transportation, and coordinating medication pickup.
Helps clients to access housing resources and financial assistance, if applicable.
Provides information and referrals to public housing resources, emergency shelter, and addiction treatment.
Incorporates evidence-based practices when providing case management such as Motivational Interviewing and Harm Reduction.
Meets with clients to problem solve issues preventing access to services and provide information and referrals that will enhance clients' wellbeing and self-determination.
Meets with Outreach workers to assist in case planning and problem solving as needed.
Works closely with city of Santa Monica staff, prepares reports and follows direction of city staff if applicable and in collaboration with the Outreach Coordinator.
Collaborates with Santa Monica Police Department and local agencies providing operation support and response to 311 service requests.
Maintains 311 call request database – triaging, assigning, and updating status of calls as needed in a timely fashion.
Communicates directly with Santa Monica Police department in matters pertaining to 311 response.
Oversees Outreach Team efforts and ensures proper record keeping practices are being followed in regards to case files, vehicle usage, program related purchases/receipts and all other documentation as required.
Updates and ensures information related to client files and applicable computer software (HMIS, Wellsky, 311 database, NSS, etc.) is complete and accurate.
Performs audits routinely.
Maintains accurate time keeping records that are reflective of duties performed under different grant/contracts.
Attends staff and program related meetings, conferences, and training as needed and required.
Cooperates with supervisors in any other special projects as needed.
Performs multiple tasks as assigned.