311 Customer Service Representative (Part-Time, OPS/Temporary)

Sarasota County Government

7d • Hybrid

About The Position

Looking for a flexible part-time opportunity where you can make an impact and gain valuable local government experience? Sarasota County’s 311 Contact Center is hiring a part-time OPS Call Center Customer Service Representative — a great starting point for joining the County and learning how local government operates. As the County’s “front door,” you’ll support residents by answering questions and connecting them with services across all 19 Sarasota County departments, giving you unique exposure to County operations in a fast-paced, high-volume environment.

If you’re tech-savvy, customer-focused, and enjoy helping others, this could be a great fit. Ideal candidates have at least 1 year of customer service or call center experience, are familiar with Sarasota County communities (including Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port), and bilingual Spanish skills are a plus.

This temporary OPS position is expected to last approximately six months, offers part-time hours with flexibility, and is paid $19.09/hour. Apply today!

In this role, you will receive, research, refer, and respond to the general public and county employees for government services. For more information, see below...

Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.
Determine what type of service is being requested and respond to citizen requests.
Furnish callers with service request tracking numbers and work orders for follow-up inquiries.
Advise callers of the projected service, completion time, and status of their requests.
Document the caller's information and the nature of the request, and enter it into a work/asset management system.

Requirements

• High School Diploma or equivalent education.
• One (1) year of experience in a clerical or customer service environment.
• Working knowledge of computer software dealing with public response.
• Knowledge of Sarasota County and all of the geographic areas/cities such as Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.
• Determine what type of service is being requested and respond to citizen requests.
• Furnish callers with service request tracking numbers and work orders for follow-up inquiries.
• Advise callers of the projected service, completion time, and status of their requests.
• Document the caller's information and the nature of the request, and enter it into a work/asset management system.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED