2nd Assistant Store Manager - Washington

Natural Grocers•Vancouver, WA

3d•Onsite

About The Position

This position requires a strong leader who thrives in a fast-paced, deadline driven work environment. This role will ensure the store and its crew are delivering a world class customer experience to every customer through proper training and execution of our company customer service and operational standards. You will be the 2nd Assistant Manager in the store and will be trained in handling all management related processes and will be the leader and ambassador of the Customer Service Experience at your store.

Requirements

Strong leadership skills – ability to inspire others and gain trust and credibility with team members.
Ability to work effectively under pressure - staying calm in challenging situations and in all interactions with other employees and customers.
Ability to exhibit patience and understanding when working with others and adapt to various learning styles.
Excellent organizational skills and attention to detail.
Must be self-motivated and capable of working independently.
Driven to succeed in meeting all deadlines in a timely manner.
Full schedule availability; including evenings and weekends.
Demonstrated success in training individuals and groups on various topics.
Strong verbal and written communication skills – to provide clear direction and training and manage emails and other inquiries.
Able to effectively manage changing priorities.
Proven analytical, problem solving and decision-making skills.
Excellent customer service skills.
Shows interest in natural/organic foods and supplements.
Proficient in MS Word, Excel and Outlook.

Nice To Haves

Staff management experience is a plus.

Responsibilities

Ensure the store crew is trained and prepared to meet the expectations of their position.
Coach and inspire crew members regularly on how to get better and what they are excelling at.
Participate in the interviewing, hiring, selection, development and management of the store team.
Train crew members with a focus on serving customers and fulfilling the company mission.
Identify opportunities throughout the store to improve the customer experience and ensure execution of identified solutions.
Partner with the management team to ensure all processes and tasks are managed effectively and efficiently, including inventory management, shrink management, achieving store financial targets, policy compliance, execution of marketing promotions/events, product merchandising & signage, meeting quality standards, and store/crew safety & security.
Manage business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
Maintain professional and respectful communication.
Advocate for support of the company’s strategic objectives and 5 Founding Principles.
Set a consistent example of respect for both crew members and customers.
Mentor department managers to ensure operational excellence.
Partner with fellow store leaders to successfully complete the store’s objectives.
Adapt to an ever-changing environment.
Create a positive store culture.
Share knowledge with the crew so they are prepared to take the next step in their career.
Work with the crew in all departments including Body Care, Dairy/Frozen, Grocery, Produce, Receiving, and Vitamins.
Perform scrubbing, dusting, and shining as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation)
Paid Nutrition Education
good4u Crew Member Discount
Npower Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance (for Full-Time Crew Members)
Paid Parental Leave (for Full-Time Crew Members)
Paid Medical Leave (through company paid short-term disability insurance) (for Full-Time Crew Members)
Company Paid Short-Term Disability Insurance (for Full-Time Crew Members)
Company Paid Life Insurance (for Full-Time Crew Members)
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance (for Full-Time Crew Members)
Retirement Savings Plan (401k) with discretionary Company Match (for Full-Time Crew Members)
Healthcare and Dependent Care Flexible Spending Account (FSA) (for Full-Time Crew Members)
Health Savings Account (HSA) with Company Match (for Full-Time Crew Members)