2nd Assistant Store Manager

Natural Grocers•Boulder, CO

21h•$28•Onsite

About The Position

This position requires a strong leader who thrives in a fast-paced, deadline driven work environment. This role will ensure the store and its crew are delivering a world class customer experience to every customer through proper training and execution of our company customer service and operational standards. You will be the 2nd Assistant Manager in the store and will be trained in handling all management related processes and will be the leader and ambassador of the Customer Service Experience at your store.

Requirements

Strong leadership skills – ability to inspire others and gain trust and credibility with team members.
Ability to work effectively under pressure - staying calm in challenging situations and in all interactions with other employees and customers.
Ability to exhibit patience and understanding when working with others and adapt to various learning styles.
Must be able to obtain forklift certification.
Excellent organizational skills and attention to detail.
Must be self-motivated and capable of working independently.
Driven to succeed in meeting all deadlines in a timely manner.
Full schedule availability; including evenings and weekends.
Demonstrated success in training individuals and groups on various topics.
Strong verbal and written communication skills – to provide clear direction and training and manage emails and other inquiries.
Proven analytical, problem solving and decision-making skills.
Excellent customer service skills.
Shows interest in natural/organic foods and supplements.
Proficient in MS Word, Excel and Outlook.

Nice To Haves

Staff management experience is a plus.

Responsibilities

Ensure the store crew is trained and prepared to meet the expectations of their position.
Coach and inspire crew members regularly on how to get better as well as what they are excelling at.
Participate in the interviewing, hiring, selection, development and management of the store team.
Identify opportunities throughout the store to improve the customer experience and ensure execution of identified solutions.
Partner with the management team to ensure all processes and tasks are managed effectively and efficiently, including inventory management, shrink management, achieving store financial targets, policy compliance, execution of marketing promotions/events, product merchandising & signage, meeting quality standards, and store/crew safety & security.
Occasionally manage business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
Maintain professional and respectful communication.
Advocate for support of the company’s strategic objectives and 5 Founding Principles.
Set a consistent example of respect for both crew members and customers.
Mentor department managers to ensure operational excellence.
Partner with fellow store leaders to successfully complete the store’s objectives.
Adapt to an ever-changing environment.
Create a positive store culture.
Share knowledge with the crew so they are prepared to take the next step in their career.
Work with the crew in all departments (Body Care, Dairy/Frozen, Grocery, Produce, Receiving, and Vitamins) to gain perspective on how each department functions and what it takes to achieve operational excellence.
Perform scrubbing, dusting, and shining as needed.