24/7 Intelligence Tool User Support Specialist

CACI International • Sterling, VA

7d • $78,700 - $165,200 • Onsite

About The Position

Join the Makalu team as a 24/7 Intelligence Tool User Support Specialist, where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!

Requirements

• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Experience with common IC tools such as Bodhi, ChatSurfer, FADE, Thresher
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skill
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
• Security + within 3 months of start
• Desire and ability to learn basic technical troubleshooting, which may include Cloud Monitoring, Dashboard monitoring, System changes (requires Privileged User Access)

Nice To Haves

• Experience with Grafana, Kibana, or similar monitoring tools
• Familiarity with ChatSurfer and/or Bodhi Applications
• Software testing experience
• Basic Linux system commands

Responsibilities

• Coordinate with team to build out Panama like rotating 24/7 schedule.
• Primarily working during the day shift to ensure program updates are translated to 24/7 team.
• May require nights, weekends, holiday shifts to ensure coverage and meet needs in support of leave for rotating staff.
• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge.
• Solve Problems in real-time through first-line troubleshooting issues.
• Bridge the Gap between users and developers with your intelligence expertise.
• Monitor and Maintain applications across multiple domains including our coalition support environments.
• Keep Intelligence Tools running when users need them most.
• Apply your operational knowledge to help users maximize these powerful applications.
• Quickly diagnose and resolve issues before they impact mission success.
• Communicate technical concepts clearly to intelligence professionals.
• Contribute valuable field expertise to enhance future software development.

Benefits

• flexible time off benefit
• robust learning resources
• competitive compensation
• benefits and learning and development opportunities
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed