2026 Internship - Customer Support Engineer

Textron • Wichita, KS

21d • Onsite

About The Position

To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company wide usage. Provides Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs.

Requirements

• Pursuing Bachelor’s degree in: Aircraft Management Aerospace Engineering Avionics Engineering Mechanical Engineering Other related field
• Excellent oral, interpersonal, and written communication skills
• Excellent customer service skills
• Good computer skills
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives
• Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
• Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.
• Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Responsibilities

• Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
• Sustain technical files of existing and potential product improvements and serialized production changes.
• Analyze discrepancy reports concerning Textron Aviation Fleet Program products. Coordinates corrective action with Manufacturing.
• Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
• Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
• Assist with the preparation of technical programs for operators conferences and technical seminars.
• Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern