Customer Support Internship, Summer 2026

Rubrik Job Board•Morrisville, NC

3d•$30 - $35•Onsite

About The Position

Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to providing world-class post-purchase experience. The team is responsible for delivering post-deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik’s SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik’s customers and partners, and work closely with cross-functional teams to deliver value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at the forefront. In a world where data is the lifeblood of every organization, Rubrik's Customer Support Team is the backbone of our customers’ data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customers’ data remains protected and available, no matter the challenges that come their way. Rubrik is looking for upcoming graduates to participate in the Customer Support Engineer Internship Program. Interns will undergo a similar onboarding process as all new Customer Success Engineers. Interns will build in lab environments and use those environments to solve common customer issues through case simulations. Rubrik Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments. Interns will learn how to deliver these solutions with the aid of Rubrik technical training, professional development, and employee networking. Rubrik offers interns an opportunity to make an impact from day one. Our interns work on challenging projects, where their contributions help solve real-world problems related to personal privacy, business continuity, and digital safety. Interns learn from the best in the industry, building connections with senior team members who support their development through 1:1 mentorship. Alongside the meaningful work, interns are fully immersed in Rubrik's inclusive community through social events, networking opportunities, professional development workshops, and volunteering events. During the internship, you’ll have access to: Meaningful projects: the opportunity to translate your education into hands-on professional experience through rigorous, yet rewarding work Growth and development: take advantage of extensive growth opportunities through mentoring, job shadowing, workshops, lunch and learns, and hands-on project work that supports both your personal and professional development A dedicated manager & mentor: a team that will provide you with guidance and support regularly Intern events: the opportunity to participate in networking events, volunteering opportunities, and social events Other perks: Access to free mental health services, lunch stipend, optional 401K benefits, company-wide intern presentations, intern swag, and more! In the past year, Rubrik’s internship program has been recognized as a Top 100 Internship Program and a Campus Forward Award Winner. What we do matters. Join us and unleash your potential!

Requirements

Education: Pursuing an AAS or BS degree in Computer Science, Information Technology (IT), Cybersecurity, Networking/Infrastructure, CIS, Business Administration, or related fields.
Graduation Date: Expected completion in December 2026 or Spring 2027.
Availability: Ability to commit full-time to a 12-week internship program in the Morrisville, North Carolina Office.
Work-authorization: U.S. citizenship and residency on U.S. soil required.
Skills & Interests: Interest in enterprise-level technical support and understanding how Support Organizations operate.
Strong desire to learn and apply troubleshooting techniques to resolve deep technical issues.
Ability to follow processes and collaborate with teams to improve workflows.
Problem-solving skills with attention to detail and eagerness to explore new technologies.
Motivated to work hands-on in a lab environment to diagnose and simulate customer scenarios.
Driven to work hands-on in a lab environment to diagnose, simulate, and resolve complex customer scenarios.
Excellent communication skills and a willingness to provide feedback for continuous improvement.

Responsibilities

Learning Rubrik’s products and technologies through training and hands-on experiences.
Assisting in deploying and troubleshooting common customer issues in a lab environment.
Collaborating with experienced Customer Support Engineers during simulations to develop communication and problem-solving skills.
Operating within Rubrik’s CRM platform according to organizational standards.
Gaining familiarity with case management processes, troubleshooting workflows, and documentation.
Completing training via Rubrik University and contributing to process improvements where needed.