IT Support Manager Certifications

Explore the top IT Support Manager certifications that are important to a successful career.

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Getting Certified as a IT Support Manager

In the rapidly evolving realm of information technology, IT Support Managers are the linchpins that ensure seamless operation and strategic advancement of support services. Certifications in this field serve as a testament to a manager's expertise, showcasing a commitment to excellence and a mastery of the complexities of IT support systems.

This guide offers a comprehensive overview of the certifications that can propel IT Support Managers to new heights, providing them with the credentials to lead with confidence and innovate within their organizations. By delving into the nuances of each certification, IT Support Managers can align their professional development with the ever-changing landscape of IT, ensuring they remain at the forefront of the industry.

Top IT Support Manager Certifications

Information Technology Infrastructure Library (ITIL) Foundation Certification
AXELOS Global Best Practice
Certified Information Technology Professional (CITP)
American Institute of Certified Public Accountants (AICPA)
Cisco Certified Network Professional (CCNP) Enterprise
Cisco Systems
CompTIA A+
CompTIA
Amazon Web Services (AWS) Certified Solutions Architect – Associate
Amazon Web Services (AWS)
Certified Information Systems Auditor (CISA)
Information Systems Audit and Control Association (ISACA)
Microsoft Certified: Azure Administrator Associate
Microsoft
Project Management Professional (PMP)
Project Management Institute (PMI)
Certified ScrumMaster (CSM)
Scrum Alliance
CompTIA A+
CompTIA

Best IT Support Manager Certifications

Information Technology Infrastructure Library (ITIL) Foundation Certification

Certification Provider
AXELOS Global Best Practice
Best For
IT Service Desk Analysts, IT Support Technicians, IT Project Managers, IT Managers, IT Consultants, Entry-level IT Professionals
Description
The ITIL Foundation Certification is a globally recognized entry-level qualification that provides a comprehensive framework for managing IT service delivery. Offered by AXELOS Global Best Practice, it equips professionals with a fundamental understanding of ITIL principles, practices, and terminologies. The certification focuses on aligning IT services with business needs and covers key concepts such as service lifecycle management, service design, and continuous service improvement. Ideal for IT professionals seeking to enhance service quality and efficiency, this certification serves as a stepping stone for advanced ITIL certifications.
Includes Certification
Yes
Time to Complete
20-30 hours
Price
Prerequisites
  • No formal prerequisites for the ITIL Foundation Certification.
  • A basic understanding of IT concepts and terminology is recommended.
  • Interest in or some experience with IT service management is beneficial.
  • Completion of an accredited training course is highly recommended but not mandatory.
  • Self-study is an option, and official ITIL literature can be used to prepare for the exam.
  • Passing the ITIL Foundation exam is required to obtain the certification.

    • Certified Information Technology Professional (CITP)

    Certification Provider
    American Institute of Certified Public Accountants (AICPA)
    Best For
    CPAs specializing in Information Technology, Accounting Information Systems Managers, Senior Financial Analysts with IT expertise, IT Risk and Assurance Consultants, Management Accountants with a focus on IT, Forensic Accountants with technology proficiency
    Description
    The Certified Information Technology Professional (CITP) credential, offered by the American Institute of Certified Public Accountants (AICPA), is a designation for CPAs who demonstrate expertise in information technology. It focuses on bridging the gap between business and technology, emphasizing skills in risk assessment, business analytics, and information management. The certification process involves meeting experience requirements, passing an examination, and committing to ongoing education to maintain the credential. This certification is ideal for CPAs looking to enhance their tech fluency and leverage IT in strategic business decisions.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • Active CPA (Certified Public Accountant) license
  • Minimum of 1,000 hours of business experience in information technology within the 5-year period preceding the date of the CITP application
  • Passing the CITP Exam or meeting alternative exam requirements
  • Minimum of 75 hours of Information Technology continuing professional education (CPE) within the 5-year period preceding the date of the CITP application
  • Membership with the AICPA
  • Agreement to abide by the AICPA Code of Professional Conduct

    • Cisco Certified Network Professional (CCNP) Enterprise

    Certification Provider
    Cisco Systems
    Best For
    Network Engineer, Senior Network Administrator, Network Operations Specialist, Systems Engineer with networking focus, IT Manager with infrastructure oversight, Network Solutions Architect
    Description
    The Cisco Certified Network Professional (CCNP) Enterprise certification is a prestigious credential that validates an individual's expertise in enterprise networking solutions. Aimed at network engineers and administrators, it covers core technologies and a focus area of your choice. Candidates must demonstrate proficiency in routing, switching, network security, and automation. This certification requires passing two exams: a core exam and an enterprise concentration exam, ensuring a comprehensive understanding of enterprise network design, implementation, and management.
    Includes Certification
    Yes
    Time to Complete
    120-150 hours
    Price
    $900
    Prerequisites
  • A valid Cisco Certified Network Associate (CCNA) certification or any Cisco CCIE certification can act as a prerequisite.
  • Understanding of core networking concepts and experience with implementing and administering enterprise networking solutions.
  • Passing the core exam (350-401 ENCOR: Implementing and Operating Cisco Enterprise Network Core Technologies) is required.
  • Passing one of the concentration exams, which focus on specific topics such as advanced routing, SD-WAN, wireless, and network design (choose one from the current list offered by Cisco).
  • Recommended but not required: 3-5 years of experience with enterprise networking solutions.
  • Agreement to Cisco's professional certifications and confidentiality agreement is required before taking the exams.

    • CompTIA A+

    Certification Provider
    CompTIA
    Best For
    Entry-Level IT Technician, Help Desk Technician, Desktop Support Analyst, Field Service Technician, Data Support Technician, Associate Network Engineer
    Description
    The CompTIA A+ certification is a globally recognized credential validating foundational IT skills. It covers essential areas such as hardware, software, troubleshooting, and customer service. A+ certified professionals are adept at addressing common IT issues, from networking and operating systems to security and mobile devices. This certification is often seen as a starting point for a career in IT, and it involves passing two exams that test a candidate's competence in both theoretical knowledge and practical problem-solving.
    Includes Certification
    Yes
    Time to Complete
    120-150 hours
    Price
    $232 per exam
    Prerequisites
  • No formal education requirements, but a high school diploma or equivalent is commonly expected by employers.
  • It is recommended (but not required) to have 9 to 12 months of hands-on experience in the lab or field.
  • Passing two exams: CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2).
  • Basic understanding of computer and networking concepts.
  • Knowledge of operating systems, including Windows, iOS, Android, Apple OS X, and Linux.
  • Familiarity with security, software troubleshooting, and operational procedures.

    • Amazon Web Services (AWS) Certified Solutions Architect – Associate

    Certification Provider
    Amazon Web Services (AWS)
    Best For
    Solutions Architect, Cloud Architect, Systems Engineer with cloud focus, DevOps Engineer, IT Project Manager with AWS projects, Software Developer with AWS deployment experience
    Description
    The AWS Certified Solutions Architect – Associate certification is a globally recognized credential offered by Amazon Web Services that validates an individual's expertise in designing scalable, elastic, secure, and cost-effective systems on the AWS platform. This certification focuses on architectural principles and services of AWS, including network design, storage, compute, and database services. It requires candidates to demonstrate their ability to design and deploy robust and reliable applications on AWS technologies, making it ideal for professionals seeking to prove their cloud architecture skills.
    Includes Certification
    Yes
    Time to Complete
    80 hours
    Price
    $150
    Prerequisites
  • At least one year of hands-on experience with AWS, including experience with AWS services and the AWS management interface.
  • Familiarity with network technologies and how they work in AWS, and a good understanding of the basic architectural principles of building on the AWS Cloud.
  • Knowledge of AWS global infrastructure, network technologies related to AWS, and security features and tools that AWS provides and how they relate to traditional services.
  • Ability to identify which AWS services meet a given technical requirement and knowledge of recommended best practices for building secure and reliable applications on the AWS platform.
  • An understanding of the basic architectural principles of building in the AWS Cloud, AWS global infrastructure, network technologies as they relate to AWS, and security features and tools that AWS provides.
  • There are no formal education requirements, but AWS recommends that candidates have the latest Cloud Practitioner or any Associate-level certification before taking the AWS Certified Solutions Architect – Associate exam.

    • Certified Information Systems Auditor (CISA)

    Certification Provider
    Information Systems Audit and Control Association (ISACA)
    Best For
    Information Systems Auditor, IT Audit Manager, Cybersecurity Auditor, Compliance Analyst, IT Risk and Assurance Consultant, IT Governance Professional
    Description
    The Certified Information Systems Auditor (CISA) is a globally recognized certification offered by ISACA that validates an individual's expertise in auditing, controlling, and assuring information systems. The certification focuses on the critical skills needed to manage vulnerabilities and ensure compliance with standards. CISA candidates must pass a comprehensive exam and possess professional experience, making it a standard of achievement for those pursuing a career in information systems audit, control, and security.
    Includes Certification
    Yes
    Time to Complete
    Price
    $575 - $760
    Prerequisites
  • A minimum of five years of professional information systems auditing, control, or security work experience (waivers for up to three years of experience may be available for certain education or additional certifications).
  • Successful completion of the CISA examination.
  • Adherence to the ISACA Code of Professional Ethics.
  • Compliance with the Continuing Professional Education (CPE) Policy which requires maintaining and extending knowledge, skills and professional competence with a minimum of 20 CPE hours annually and 120 CPE hours over a three-year period.
  • Agreement to abide by the Information Systems Auditing Standards as set by ISACA.
  • Application for CISA certification must be submitted within five years from the date of initially passing the examination.

    • Microsoft Certified: Azure Administrator Associate

    Certification Provider
    Microsoft
    Best For
    Cloud Administrator, Systems Administrator, Azure Cloud Engineer, IT Operations Manager, Network Administrator, DevOps Engineer
    Description
    The Microsoft Certified: Azure Administrator Associate certification validates an individual's expertise in managing cloud services that span storage, security, networking, and compute cloud capabilities. It focuses on the skills needed to implement, monitor, and maintain Microsoft Azure solutions, including major services related to computing, storage, network, and security. Candidates should have a strong grasp of Azure services, Azure workloads, security, and governance. This certification involves passing a rigorous exam that tests a candidate's ability to complete technical tasks related to Azure administration.
    Includes Certification
    Yes
    Time to Complete
    120 hours
    Price
    $165
    Prerequisites
  • Understanding of on-premises virtualization technologies, including VMs, virtual networking, and virtual hard disks.
  • Knowledge of network configuration, including TCP/IP, Domain Name System (DNS), virtual private networks (VPNs), firewalls, and encryption technologies.
  • Familiarity with Active Directory concepts, including domains, forests, domain controllers, replication, Kerberos protocol, and Lightweight Directory Access Protocol (LDAP).
  • Knowledge of resilience and disaster recovery, including backup and restore operations.
  • Experience with using the Azure Portal, ARM templates, operating systems, cloud infrastructure, storage structures, and networking.
  • Passing the Exam AZ-104: Microsoft Azure Administrator, which is the required exam for the certification.

    • Project Management Professional (PMP)

    Certification Provider
    Project Management Institute (PMI)
    Best For
    Project Managers, Senior Project Managers, Project Coordinators, Project Analysts, Program Managers, Project Team Leaders
    Description
    The Project Management Professional (PMP) certification, offered by the Project Management Institute (PMI), is a globally recognized credential for project managers. It signifies a professional’s ability to manage projects efficiently, leading to successful outcomes. The certification process assesses a candidate's understanding of key project management concepts, methodologies, and best practices, as outlined in PMI's PMBOK Guide. Earning a PMP certification requires meeting education and experience requirements, passing a rigorous exam, and committing to ongoing professional development.
    Includes Certification
    Yes
    Time to Complete
    60-120 hours
    Price
    $555
    Prerequisites
  • A secondary degree (high school diploma, associate’s degree, or the global equivalent)
  • 7,500 hours leading and directing projects
  • 35 hours of project management education, or CAPM Certification
  • Alternatively, a four-year degree
  • 4,500 hours leading and directing projects
  • 35 hours of project management education, or CAPM Certification

    • Certified ScrumMaster (CSM)

    Certification Provider
    Scrum Alliance
    Best For
    Project Managers, Scrum Masters, Agile Coaches, Team Leads, Product Owners, Software Developers with interest in Agile methodologies
    Description
    The Certified ScrumMaster (CSM) certification, offered by the Scrum Alliance, is a highly respected credential that signifies a deep understanding of Scrum principles and practices. This certification focuses on preparing individuals to effectively facilitate, coach, and lead a Scrum team. It involves an interactive course that covers Scrum fundamentals, team roles, events, and artifacts, culminating in an exam. Holders of the CSM are recognized for their expertise in promoting and supporting Scrum as defined in the Scrum Guide, and are equipped to help their teams navigate the Scrum framework successfully.
    Includes Certification
    Yes
    Time to Complete
    16 hours
    Price
    Prerequisites
  • No formal prerequisites for taking the CSM course.
  • Completion of a two-day (16 hour) CSM course taught by a Certified Scrum Trainer (CST).
  • After completing the course, you must take the CSM exam.
  • Pass the CSM exam by correctly answering at least 37 of the 50 questions within the 60-minute time limit.
  • Accept the License Agreement and complete your Scrum Alliance membership profile.
  • Renewal of certification every two years, which requires earning Scrum Education Units (SEUs) and paying a renewal fee.

    • CompTIA A+

    Certification Provider
    CompTIA
    Best For
    Entry-Level IT Technician, Help Desk Technician, Desktop Support Analyst, Field Service Technician, Data Support Technician, Associate Network Engineer
    Description
    The CompTIA A+ certification is a globally recognized credential validating foundational IT skills. It covers essential areas such as hardware, software, operating systems, system troubleshooting, and security. Designed for entry-level IT professionals, the certification involves passing two exams that test the ability to install, maintain, customize, and operate personal computers. Earning the A+ certifies that the holder possesses the competencies needed to support today's core technologies from security to cloud to data management and more.
    Includes Certification
    Yes
    Time to Complete
    120 hours
    Price
    $232 per exam
    Prerequisites
  • No formal education requirements
  • Basic understanding of computer systems and networking is recommended
  • 9 to 12 months of hands-on experience in the lab or field is highly recommended
  • Passing two exams: CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2)
  • Continuing Education (CE) program to maintain certification every three years
  • Payment of exam fees

    • Certified Information Systems Security Professional (CISSP)

    Certification Provider
    (ISC)²
    Best For
    Information Security Manager, Cybersecurity Analyst, Security Architect, IT Director/Manager, Chief Information Security Officer (CISO), Network Security Engineer
    Description
    The Certified Information Systems Security Professional (CISSP) is a globally recognized credential offered by (ISC)². It validates an individual's expertise in designing, implementing, and managing a best-in-class cybersecurity program. With a focus on eight core domains of information security, the CISSP certification ensures that holders are equipped with advanced knowledge and skills in security and risk management, asset security, security architecture and engineering, communication and network security, identity and access management (IAM), security assessment and testing, security operations, and software development security. It is ideal for experienced security practitioners, managers, and executives interested in proving their knowledge across a wide array of security practices and principles.
    Includes Certification
    Yes
    Time to Complete
    100-150 hours
    Price
    $749
    Prerequisites
  • A minimum of five years cumulative, paid work experience in two or more of the eight domains of the CISSP CBK (Common Body of Knowledge).
  • A four-year college degree (or equivalent) or an approved credential from the (ISC)² approved list, which can satisfy one year of the required experience.
  • Candidates without the required experience can take the exam to become an Associate of (ISC)² while working towards the experience needed for full certification.
  • Endorsement by an existing (ISC)² certified professional in good standing, attesting to the candidate's professional experience and ethical standing.
  • Agreement to the (ISC)² Code of Ethics.
  • Passing the CISSP examination with a score of 700 points or greater out of 1000 points.

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    Benefits of Having a IT Support Manager Certification

    Professional Validation and Recognition: An IT Support Manager certification is a professional endorsement of your technical and managerial capabilities. It demonstrates to employers, colleagues, and clients that you possess a comprehensive understanding of IT support frameworks and the proficiency to lead a support team effectively. This recognition can be pivotal in establishing your reputation as a knowledgeable and competent leader in the IT support industry.

    Expertise in Best Practices and Standards: Certifications often encompass the latest best practices, methodologies, and industry standards. By obtaining a certification, you ensure that your knowledge base is current and relevant, which is essential for maintaining the efficiency and reliability of IT support services. This expertise enables you to implement strategies that can significantly improve your team's performance and service quality.

    Career Growth and Advancement: Holding a certification can be a key differentiator in your career trajectory, setting you apart from peers when seeking promotions or exploring new job opportunities. It showcases your dedication to personal growth and professional excellence, making you a more attractive candidate for higher-level positions within the IT support hierarchy.

    Enhanced Leadership and Management Skills: IT Support Manager certifications are designed not only to bolster your technical acumen but also to refine your leadership and management skills. These programs often include training on conflict resolution, team motivation, and strategic planning, which are critical for managing an effective support team and driving organizational success.

    Networking and Professional Community: Certification programs frequently provide access to exclusive networks of professionals and experts in the field. Engaging with this community can lead to mentorship opportunities, peer-to-peer learning, and insights into how other organizations handle their IT support challenges, all of which can be invaluable for your professional development and the success of your team.

    Confidence in Problem-Solving and Decision-Making: The process of achieving a certification equips you with a robust set of problem-solving tools and decision-making frameworks. This not only boosts your confidence in tackling complex IT support issues but also reassures your organization that you have the competency to navigate the challenges of an ever-changing technology landscape.

    How to Choose the Best IT Support Manager Certification

    Choosing the right certification as an IT Support Manager is a strategic step that can significantly enhance your professional development and marketability. In a field that is as dynamic and diverse as IT support, certifications can validate your expertise, keep you updated with the latest technologies, and help you stand out in a competitive job market. The certifications you pursue should not only reflect your current level of expertise but also facilitate your growth in the direction you wish to take your career. Below are five key tips to help you select a certification that is most beneficial for your professional journey as an IT Support Manager.
    • Evaluate the Certification's Focus: Scrutinize the content and objectives of the certification. As an IT Support Manager, you need to determine whether the certification enhances your management skills, technical knowledge, or both. For instance, certifications in IT service management like ITIL can improve your managerial abilities, while those like CompTIA's A+ are more technical and hands-on.
    • Industry Demand and Technology Relevance: Research the demand for specific certifications in the job market. Certifications in cloud services, cybersecurity, and network management, such as AWS Certified Solutions Architect, Certified Information Systems Security Professional (CISSP), or Cisco Certified Network Associate (CCNA), are highly sought after and can make you a more competitive candidate.
    • Accreditation and Industry Recognition: Ensure the certification is accredited and recognized within the IT industry. Reputable certifications are those endorsed by well-known organizations, such as Microsoft, CompTIA, or the Project Management Institute (PMI) for their Project Management Professional (PMP) certification, which can also be valuable for IT managers.
    • Professional Development and Advancement: Consider how the certification will contribute to your professional growth. Look for programs that offer continuous learning opportunities, recertification, and keep you updated with the latest IT support practices and technologies, thus ensuring your skills remain relevant and sharp.
    • Community and Networking Benefits: Assess the community and networking benefits that come with the certification. Many certifications provide access to professional groups, forums, and events, which can be instrumental in building connections, staying informed about industry trends, and finding mentorship opportunities.

    Preparing for Your IT Support Manager Certification

    As an IT Support Manager, pursuing a certification is a strategic step towards enhancing your leadership and technical skills. The process of preparing for a certification is as crucial as the certification itself, as it lays the groundwork for not only passing the exam but also for implementing best practices in your role. A well-thought-out preparation strategy will ensure that you're not just learning to pass a test, but also gaining knowledge that will be instrumental in your career advancement and daily management tasks.

    Define Your Certification Goals: Before embarking on your certification journey, it's essential to determine what you want to accomplish. Are you seeking to solidify your foundational IT support knowledge, or are you looking to master a specific technology or methodology such as ITIL, Agile, or cloud services? Identifying your goals will help you select the right certification and tailor your study plan to focus on areas that will benefit your career the most.

    Develop a Comprehensive Study Plan: Once you've chosen a certification, create a detailed study plan that encompasses all the topics included in the certification syllabus. Divide the content into manageable sections and set a realistic timeline for tackling each one. Incorporate regular intervals for revision and self-assessment, and make use of practice exams to gauge your understanding and readiness for the actual test.

    Utilize a Variety of Learning Resources: Don't limit yourself to just the official study materials. Supplement your learning with a range of resources such as books, online courses, webinars, and forums dedicated to IT support management. Diversifying your study resources can provide you with multiple perspectives and a deeper understanding of complex concepts.

    Network with Other IT Professionals: Joining a community of IT support managers and professionals can be incredibly beneficial. Engage in discussions, seek advice, and share experiences with peers who are also pursuing certifications or who have already achieved them. Networking can offer moral support, study tips, and insights into how to apply the certification knowledge effectively in your workplace.

    Apply Knowledge Practically: Theory is important, but the real value of a certification lies in its practical application. Look for opportunities to implement new strategies and technologies within your current role. Whether through simulations, pilot projects, or real-life problem-solving, applying what you learn will reinforce your knowledge and demonstrate the tangible benefits of your certification to your organization.

    Seek Feedback and Mentorship: Don't hesitate to ask for feedback from supervisors, mentors, or certified colleagues. They can provide constructive criticism and guidance that can refine your understanding and study methods. A mentor who has been through the certification process can offer invaluable advice on preparing effectively and using the certification to advance your career.

    Certification FAQs for IT Support Managers

    Is getting a IT Support Manager certification worth it?

    The worth of an IT Support Manager certification hinges on your career objectives, experience level, and the nuances of your industry sector. For those new to management, a certification can solidify leadership and technical skills, and offer recognition of your expertise in managing support teams. For seasoned managers, it's a pathway to stay abreast of evolving technologies and methodologies, reinforcing your dedication to the field.

    Certifications can bolster your professional profile, providing a competitive edge in the job market by showcasing your commitment to excellence and continuous improvement. In the dynamic IT landscape, a relevant certification can be a testament to your ability to lead effectively in a tech-driven environment.

    Do you need a certification to get a job as a IT Support Manager?

    While certifications are not always a strict prerequisite for becoming an IT Support Manager, they can significantly bolster your qualifications. They serve as evidence of your technical expertise and commitment to the field, which can be particularly beneficial if your experience doesn't directly align with IT management.

    Employers often look for a blend of hands-on IT experience, leadership skills, and a history of managing support teams effectively. However, certifications like ITIL, CompTIA's Network+ or Security+, or Microsoft's certified solutions expert can help validate your technical proficiency and management capabilities, potentially giving you an edge in a competitive job market.

    Can IT Support Manager certifications help pivoters make the transition into Information Technology from another career path?

    Yes, IT Support Manager certifications can be instrumental for those transitioning from a different career. They offer targeted knowledge in IT support processes, leadership, and strategic planning, essential for the role. Certifications validate your technical expertise and management capabilities, signaling to employers your dedication to mastering the field. They also often include practical, real-world scenarios that can boost your confidence and competence. Additionally, the community and professional connections formed during certification courses can provide support and open doors in the IT industry.
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