Zoo Society Billable 1 - Zoo Guest Services - PT

City of Abilene • Abilene, TX

13d

About The Position

Under general supervision, to perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provides administrative support to the Guest Service Managers and Assistant Managers. Also, appropriately directs Zoo visitor traffic.

Requirements

• Knowledge of: Administrative and office management principles, procedures and practices.
• Basic math skills including: addition, subtraction, multiplication, division, and percentages.
• General customer service.
• The safe operation of equipment/vehicles.
• Skill to: Operate a computer and other office equipment.
• Manage time effectively.
• Provide excellent customer service and communicate clearly.
• Efficiently and accurately manage cash handling functions.
• Interact with zoo guests in a professional and courteous way.
• Ability to: Maintain confidentiality of client information.
• Work independently.
• Demonstrate a positive attitude and initiative.
• Organize and plan work activities to meet deadlines.
• Use resourcefulness and tact when dealing with upset customers.
• Accommodate changing work priorities.
• Communicate concisely both orally and in writing to both the public and staff.
• Follow and enforce the Abilene Zoo rules, policies and procedures.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
• A high school diploma, GED, or in the process of obtaining either is required.
• A Texas driver’s license or the ability to obtain one within ninety (90) days of employment or a military waiver is required.
• Food Handlers Permit or ability to obtain one within thirty (30) days of employment is required.
• Requires staff members to be a minimum of 16 years of age.
• Must be able to work a flexible work schedule that may include nights, holidays, and weekends.
• Must be able to work in outdoor conditions and in extreme heat and cold.

Nice To Haves

• Preference may be given to individuals with previous customer service experience.

Responsibilities

• Greet and directs visitors to the Abilene Zoo as well as answer general questions.
• Provide administrative support for the Guest Service Managers and Assistant Managers.
• Assist with general customer services functions including answering guest inquiries, giving directions, providing information of zoo functions and activities.
• Process incoming and outgoing calls; process register payments, process reservation and visitation paperwork, attraction/ride/equipment operation, and food preparation.
• Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
• Assist with guest surveys and other reports.
• Guest Services employees over 18 years of age may operate a City vehicle and/or motorized equipment (trains, gators and golf carts).
• May assist with other Guest Services operations.
• Perform other job related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED