Guest Services Assistant PT

Green Bay Packers•Green Bay, WI

13h

About The Position

JOB SUMMARY: The Guest Services department is dedicated to the highest standard of excellence in guest satisfaction. This is a part time position. Job Responsibilities: Delivers an excellent guest experience to all guests – internal and external. Ensures a legendary guest/visitor check-in process.Provides The Packers Way level of hospitality when directing/assisting all guests. Possesses a working knowledge and understanding of the department to support all areas of Guest Services including Atrium, administrative, reception/switchboard and Titletown Tech desks. Directs and assists Clinic 1265 scheduled appointments at the administrative office lobby. Coordinates and manages gameday incident logs and confirms follow up for reporting.Champions the coordination of department tasks/projects for targeted completion. Reports survey responses and metrics. Assists with everyday logistics and preparations including gameday and other stadium events. Provides internal staff with accurate information about Lambeau Field and the Lambeau Field Atrium offerings through knowledge of (gameday and non-gameday) rules, policies, and operations. Assists security, housekeeping, and other departments by communicating any operations issues.Assists with emergency procedures, first aid and medical as needed and as directed by Packers Security. Assists with other projects and responsibilities as needed.

Requirements

High school diploma or equivalent.
Minimum of five years of customer service experience is preferred.
Possess excellent communication skills.
Ability to work with privileged information and handle a high degree of confidentiality.
Ability to address guest questions with total concentration, patience, and helpfulness.
Possess efficient and effective problem solving/troubleshooting skills.
Possess a professional appearance and demeanor to interact with the public.
Familiar with Green Bay’s dining and entertainment options.
Proficient with Word, Excel, Power Point, Teams, Outlook, and use of the internet.
Flexibility with hours and coverage in different areas of the department (including home gamedays, special events, possible weekends/nights/holidays).
Ability to work independently and in a teamwork environment.

Nice To Haves

CPR and First Aid training are recommended.

Responsibilities

Delivers an excellent guest experience to all guests – internal and external.
Ensures a legendary guest/visitor check-in process.
Provides The Packers Way level of hospitality when directing/assisting all guests.
Possesses a working knowledge and understanding of the department to support all areas of Guest Services including Atrium, administrative, reception/switchboard and Titletown Tech desks.
Directs and assists Clinic 1265 scheduled appointments at the administrative office lobby.
Coordinates and manages gameday incident logs and confirms follow up for reporting.
Champions the coordination of department tasks/projects for targeted completion.
Reports survey responses and metrics.
Assists with everyday logistics and preparations including gameday and other stadium events.
Provides internal staff with accurate information about Lambeau Field and the Lambeau Field Atrium offerings through knowledge of (gameday and non-gameday) rules, policies, and operations.
Assists security, housekeeping, and other departments by communicating any operations issues.
Assists with emergency procedures, first aid and medical as needed and as directed by Packers Security.
Assists with other projects and responsibilities as needed.