Guest Services Assistant PT

Green Bay Packers, Inc. and its subsidiaries • Green Bay, WI

21h

About The Position

The Guest Services department is dedicated to the highest standard of excellence in guest satisfaction. This is a part time position.

Requirements

• High school diploma or equivalent.
• Minimum of five years of customer service experience is preferred.
• Possess excellent communication skills.
• Ability to work with privileged information and handle a high degree of confidentiality.
• Ability to address guest questions with total concentration, patience, and helpfulness.
• Possess efficient and effective problem solving/troubleshooting skills.
• Possess a professional appearance and demeanor to interact with the public.
• Familiar with Green Bay’s dining and entertainment options.
• Proficient with Word, Excel, Power Point, Teams, Outlook, and use of the internet.
• Flexibility with hours and coverage in different areas of the department (including home gamedays, special events, possible weekends/nights/holidays).
• Ability to work independently and in a teamwork environment.
• Ability to sit, walk, and stand for extended periods of time throughout the day.
• Ability to remain in a stationary position for periods of time.
• Capacity to focus on projects for periods of time.
• Operates in a professional office environment.
• Role routinely uses standard office equipment.
• Occasionally lift and carry up to 25 pounds.
• Some travel between buildings is required.

Nice To Haves

• CPR and First Aid training are recommended.

Responsibilities

• Delivers an excellent guest experience to all guests – internal and external.
• Ensures a legendary guest/visitor check-in process.
• Provides The Packers Way level of hospitality when directing/assisting all guests.
• Possesses a working knowledge and understanding of the department to support all areas of Guest Services including Atrium, administrative, reception/switchboard and Titletown Tech desks.
• Directs and assists Clinic 1265 scheduled appointments at the administrative office lobby.
• Coordinates and manages gameday incident logs and confirms follow up for reporting.
• Champions the coordination of department tasks/projects for targeted completion.
• Reports survey responses and metrics.
• Assists with everyday logistics and preparations including gameday and other stadium events.
• Provides internal staff with accurate information about Lambeau Field and the Lambeau Field Atrium offerings through knowledge of (gameday and non-gameday) rules, policies, and operations.
• Assists security, housekeeping, and other departments by communicating any operations issues.
• Assists with emergency procedures, first aid and medical as needed and as directed by Packers Security.
• Assists with other projects and responsibilities as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED