ZCX Sales Specialist

Zoom • Mumbai City, IN

11d • Remote

About The Position

As a ZCX Sales Specialist, you’ll accelerate adoption and growth of Zoom Contact Center (CCaaS), Zoom Virtual Agent and Zoom Workforce Engagement Management solutions through Zoom’s partner ecosystem. You’ll collaborate with regional account teams and partners to identify, qualify and close contact center opportunities—helping customers reimagine their customer experience through Zoom’s unified, AI-driven ZCX platform. Acting as a trusted advisor and overlay specialist, you’ll provide strategic deal support, supporting our internal sales teams, partners and customers, to evangelize the value of Zoom ZCX across the market. The Zoom ZCX team is a passionate, high-performing group driving Zoom’s next growth chapter. We combine deep CX industry knowledge with a partner-first mindset to help organisations of all sizes transform their customer engagement. Through collaboration with our internal sales teams, channel partners, product and customer success teams, we deliver innovative, scalable solutions that redefine how businesses connect with their customers. You’ll be joining a dynamic, collaborative team that thrives on innovation, empowerment and shared success.

Requirements

• Have 7+ years of enterprise sales experience in Contact Center (CCaaS/PBX/ZCX technology) solutions.
• Have proven success in partner-led or overlay sales environments, driving growth through indirect sales models
• Have a deep understanding of contact Center, telephony and ZCX technologies including AI, analytics and workforce management
• Be skilled in value-based and consultative selling, with experience using frameworks such as MEDDPICC
• Have proficiency in forecasting and sales tools like Salesforce, Clari, LinkedIn Sales Navigator and ZoomInfo.
• Have excellent communication, presentation and executive engagement skills

Responsibilities

• Accelerate adoption and growth of Zoom Contact Center (CCaaS), Zoom Virtual Agent and Zoom Workforce Engagement Management solutions through Zoom’s partner ecosystem.
• Collaborate with regional account teams and partners to identify, qualify and close contact center opportunities
• Help customers reimagine their customer experience through Zoom’s unified, AI-driven ZCX platform.
• Provide strategic deal support, supporting our internal sales teams, partners and customers, to evangelize the value of Zoom ZCX across the market.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees