Yardi Support Specialist

Highmark Residential•Dallas, TX

About The Position

Overview Why Highmark Residential? Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace! Purpose: Responsible for the support and training of all Yardi property functions and other technical programs that interface with Yardi such as screening, utility billing, resident portal, and revenue management. Reviews rent roll data for accuracy and interact with the accounting department on financial issues. Performs audit functions on rent roll and site-related issues. Highmark can supply the following to meet your needs: Help you achieve your goals by continuous professional development and regular career progression sessions Competitive pay for the market Monthly bonus opportunities for all site associates 30% associate rent discount Medical, Dental & Vision benefits the 1 st of the month following 30 days of full-time employment Company-provided life insurance, short term and long term disability coverage Flexible Spending accounts 401(k) eligibility after 90 days, with 4% Highmark match Professional Certification & Tuition reimbursement Vacation, Sick and Personal Time off available to use after 90 days 10 paid holidays Paid parental leave

Requirements

On-site experience and previous bookkeeping required
Extensive experience with Yardi, on-site accounting processes and controls
Microsoft Office skills – Word, Excel, and PowerPoint
Possess excellent writing and communications skills, including proper grammar and email etiquette
Ability to speak in front of groups of people a Basic understanding of accounting functions
Able to travel overnight as required, approximately 30%
Ability to coordinate activities and meet deadlines
Ability to collaborate with peers on training and support objectives

Responsibilities

Provide daily phone and e-mail support for properties regarding Yardi and other technical programs
Coordinate timely weekly and month-end closings and perform reviews of data submitted
Perform reconciliation, research, and troubleshoot discrepancies as related to the rent roll and accounts receivable
Review pre-close reports, distribute correction notices and ensure completion of corrections by a month-end close deadline
Work with accounting personnel to resolve on-site accounting discrepancies
Maintain training calendar working with other departments with training needs
Schedule, prepare classroom facilities, and conduct training of all technical classes
Create or modify training materials for web-based and live training classes
Coordinate the implementation and update of Yardi policies and procedures as revised with the communities
Lead lease file audits during due diligence; perform rent roll set up and assist in acquisition setups and dispositions
Perform property file audits and re-audits as needed

Benefits

Help you achieve your goals by continuous professional development and regular career progression sessions
Competitive pay for the market
Monthly bonus opportunities for all site associates
30% associate rent discount
Medical, Dental & Vision benefits the 1 st of the month following 30 days of full-time employment
Company-provided life insurance, short term and long term disability coverage
Flexible Spending accounts
401(k) eligibility after 90 days, with 4% Highmark match
Professional Certification & Tuition reimbursement
Vacation, Sick and Personal Time off available to use after 90 days
10 paid holidays
Paid parental leave