Support Specialist

PatientNow

3h

About The Position

The Support Specialist will provide PatientNow software application support and technical support to end-users (customers) by performing a question diagnosis while guiding users through step-by-step resolution for EMR/PM/Medical CRM software. Support will be provided by clearly communicating solutions, instructions and best practices in a user-friendly, professional manner. Representatives will strive to achieve great outcomes with every call.

Requirements

• Prior software support experience
• Technical acumen and the ability to diagnose and resolve client issues in a timely manner
• Prior support or training experience with EMR and Practice Management software.
• Ability to use CRM and ticketing system
• Ability to use remote access software such as LogMeIn Remote
• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Knowledge of customer service principles and practices;
• Effective listening skills;
• Multi-tasking capabilities

Responsibilities

• Assist clients with all aspects of our software with a focus on helping them maximize efficiency, profits and client satisfaction.
• Diagnose and resolve software and hardware issues involving PatientNow software and other related hardware including document scanners, barcode readers, cameras and credit card equipment.
• Identify and escalate priority issues per department procedure.
• Accurately process and record cases in the CRM ticketing system
• Offer alternative solutions where appropriate with the objective of each customer having a wonderful experience.
• Follow up and make scheduled callbacks to customers where necessary
• Stay current with PatientNow software and the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees