Support Specialist

Hy-Vee•Des Moines, IA

12d•Onsite

About The Position

We have openings in the Information Technology Department for a Support Services Specialist to be based out of the Technology & Innovation Center in Grimes, IA. The Support Services team is responsible for supporting software/hardware/network technologies in Hy-Vee’s Retail and Corporate Office facilities including: All Retail Stores, Clinics, C-Stores, as well as Corporate, Hy-Vee Construction and Midwest Heritage Bank offices. This Support Services Specialist role will be on our internal Support Services group and will work with retail stores and/or corporate office environments, leveraging various third-party applications and platforms that help Hy-Vee achieve long-term business initiatives. The emphasis on this opening will focus on 1st tier troubleshooting of our enterprise systems. The ideal candidate is curious, motivated, and eager to grow their technical skillset. They thrive in fast-paced environments, demonstrate strong problem-solving abilities, and can translate technology concepts into practical solutions for end users.

Requirements

High School or equivalent
One year or more of additional schooling with emphasis in computers is beneficial.
Over six months up to one year of similar or related work experience in technical support, or a technology-focused role.

Nice To Haves

Additional education or coursework in IT, computer science, or related areas.
Familiarity with Windows operating systems, basic networking concepts, and troubleshooting methodology.
Experience with ticketing systems or help desk environments.
Strong communication skills and the ability to explain technical concepts to non-technical users.
A desire to learn new technologies and grow within the IT field.

Responsibilities

Provide excellent customer support for computers, printers, mobile devices, POS equipment, and other peripherals.
Troubleshoot and resolve first-tier issues related to hardware, software, networks, and enterprise applications.
Log, track, and document support tickets in the IT service management system.
Escalate issues to Analysts or higher-level technical teams when necessary.
Assist with software installations, updates, and basic configuration tasks.
Support users with account provisioning, password resets, and access-related inquiries.
Perform occasional onsite visits for installations, hardware deployments, and troubleshooting.
Participate in overnight, weekend, or on-call rotations as assigned.
Identify recurring issues, recommend improvements, and contribute to knowledge base articles.
Follow established IT procedures and security best practices.
Collaborate with team members to support new technology rollouts and ongoing IT initiatives.