Support Specialist

Lutheran Community Services Northwest•Bremerton, WA

7d•Onsite

About The Position

The primary purpose of this position is to assist and support quality and compliance to the EFMP Respite Care program contracts for the US Navy and Department of the Air Force, in partnership with Child Care Aware of America. Responsibilities include completing monitoring visits of providers serving in the program (service area visits include Kitsap, Skagit, Snohomish, Whidbey Island, King, Pierce, Mason, Jefferson, Spokane), offering technical support to providers and families in service areas. Office support duties include preparing, verifying and submitting monthly attendance of providers for payment; accurate record keeping of hours used by families; actively conducting quality assurance checks; and preparing provider and family files, file maintenance, reference checks, and data recording. Working with the Program Supervisor and Program Director to meet overall program goals and objectives. The ideal candidate may be based in Kitsap County, Whidbey Island (Island County), Snohomish County, or Skagit County. The position is in-office in Kitsap County unless the candidate lives in one of the other counties.

Requirements

Minimum of a Bachelor of Arts/Sciences in Special Needs Education, Early Childhood Education or related field
Minimum 2 years of experience in Special Education or Early Childhood Education field and experience in training adults
Minimum 2 years of experience in Administrative Services
Able to obtain a cleared: FBI fingerprint clearance, Child Abuse Registry Check, and Sex Offender Registry Check and references. Must be able to obtain a Military Base Pass (with assistance from program supervisor).
Must have a valid driver’s license, proof of auto insurance and access to reliable transportation

Responsibilities

Conduct Monitoring Site Visits of providers in the program’s service area, especially Whidbey Island and Snohomish County.
Collects, prepares and submits required paperwork for respite providers to Child Care Aware of America.
Conducts Quality Assurance checks on all areas of the program to ensure program is consistent in compliance to standards as set forth by Child Care Aware of America.
Assist in conducting compliance checks on files for providers and families to ensure that each file is in line with contract standards regarding forms, monitoring site visits, initial home visits, enhanced referrals, recertifications, background checks, and training deadlines.
Assist in assurance that family binders are ready to be distributed to new families in the program. Put together any update requirements for distribution for existing family binders.
Assist with in-take procedure for new providers in the program
Assist in training sessions for provider’s annual requirements
Inputs required data from enrolling families and providers and matched families and providers, keeping data recording in compliance with contract requirements.
Conducts new Provider Orientations, giving potential providers key information, training and knowledge about the program to make an informed decision about becoming an EFMP Respite Provider
Submit to Child Care Aware of America required paperwork for: verification of provider work time, enrollment of new families and providers according to timelines
Support general EFMP Respite program office operations
Other established program operations as assigned

Benefits

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status