Support Specialist

Titan Security Group•Chicago, IL

2d•$50 - $55•Onsite

About The Position

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! We are looking for technically skilled candidates with good problem-solving abilities for the position of IT Support Technician. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems. You are expected to display good interpersonal skills as you will interact with clients from various departments and executive levels. You listen to their technical needs, understand their problems and implement solutions for them.

Requirements

1+ years’ experience in IT support and systems maintenance.
Excellent written and verbal communication skills.
Good interpersonal skills.
Attention to detail.
Good problem-solving skills.
Ability to lift up to 50lbs.
Ability to work comfortably on a ladder.
Ability to work in the office M-F
Flexibility to work weekends as needed and respond to emergencies outside of normal working hours. While this doesn’t happen often it is necessary at times.

Nice To Haves

Google Workspace for Business
Microsoft Windows Desktop Environment.
Microsoft Windows Server Environment.
Microsoft Office 365 Cloud Environment.
Office 365 Admin Portal/Azure Active Directory/Entra Portal
Exchange Server
VoIP Phone Systems and SIP Trunks.
IP and Coaxial Security Camera Systems.

Responsibilities

Providing support to users and being the first point of contact for problem resolution.
Troubleshooting hardware, software, and network issues.
Installing and configuring hardware and software components.
Repairing or replacing damaged computer hardware.
Establishing good relationships with all clients and colleagues.
Managing technical documentation.
Keeping accurate and detailed descriptions of services performed while on a service call.
Assisting with installation of Ethernet and Coaxial cabling as well as various network or security systems.