Yardi Specialist II - Remote

John Stewart Company•San Francisco, CA

12d•$85,000 - $95,000•Remote

About The Position

COMPANY SUMMARY: The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect. SUMMARY OF THE POSITION: The Yardi Specialist II is responsible for system support, training and maintenance of Yardi products. The role requires understanding of the Yardi property management software and affordable housing property management; strong communication skills; and a competent command of spreadsheet software (Excel) to satisfactorily perform required duties. Demonstrated training and/or customer support experience is a must. An ability to work within a team structure and accept and use input from others is essential in order to meet the deadlines for report deliverables and coordinate with other JSCo personnel. • Salary Range: $85,000-$95,000/year• Position will be full-time remote, some travel required to CA to help with in-person training Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Strong analytical, time management and organizational skills
Strong written and verbal communication skills
Strong project management skills
Ability to assist and support others
Ability to effectively communicate complex technical information to non-technical users
Accurate and attentive to detail
Strong computer application skills in various accounting software systems
Knowledge of the Yardi application including the Affordable Housing module
Working knowledge of accounting principles and accounting and AP policies and procedures.
Working knowledge of affordable housing property management program, policies and procedures
Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
Ability to work independently and contribute to the team's success.
Demonstrated ability to adapt and function in a diverse environment.
At least four years Yardi system experience, preferably in system support and training

Responsibilities

Application Support Provide oversight and maintenance of the Yardi products (Voyager, Rent Café, Aspire)
Evaluate and test new modules and functionality for implementation and rollout
Troubleshoot Yardi application issues
Coordinate system corrections with Yardi support as needed
Mentor, train and support team members
Project Management Under the direction of the Yardi Systems Manager, support the setup of new properties in Yardi, including the conversion of new and existing properties from other software systems (Yardi (Y2Y), Boston Post/MRI, Onesite, Entrata etc.)
Provide recommendations for supporting the Yardi products (Voyager, Rent Café, Aspire)
Under the direction of the Yardi Systems Manager, lead and manage Yardi-related product rollouts (ex. Mobile Maintenance, Rent Café Workflows, Budget & Forecasting, Asset Management etc.)
Yardi Product Training Host Go Live training rollout calls for newly converted properties
Lead on the Aspire LMS to ensure training content is up to date and specific to JSCO policy and procedure
Host specified training sessions as determined by team. This will include webinars, and may on occasion include in-person training
Provide recommendations regarding property and accounting staff training
Assist in hosting weekly Yardi Q&A training calls
Help Desk Assist with Yardi-related customer response efforts on Zendesk - primarily to JSCo staff, as well as vendors and other partners
Help create and maintain macro responses for common help desk tickets
Review completed tickets and reporting to determine and recommend training needs among common ticket submissions
OTHER JOB FUNCTIONS Assist with special projects as assigned by Yardi Systems Manager or Director of Information Systems
Make recommendations to improve the Yardi product utilization for all Yardi platforms

Benefits

Benefits for Employees who work 30+ hours/week - Medical, dental and vision care; preventative medical care paid at 100%.
Vacation leave of up to ten days per year in the first year.
Up to 72 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care.
Company paid Life AD&D Long Term Disability.
Free, confidential counseling through our Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$50 annual Wellness Reimbursement.
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
Benefits for Employees who work less than 30 hours/week - Free, confidential counseling through our Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$50 annual Wellness Reimbursement.
Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
Up to 72 hours of sick time per year.