Yard Equipment Specialist

Sunbelt Rentals, Inc.•Pittsburgh, PA

11d•$21 - $29

About The Position

Position Objective: The Yard Equipment Specialist (YES) is a hybrid customer obsession role. This position is considered the Company’s front line of contact with the customer, whose purpose is to provide an outstanding customer experience and be able to dynamically complete any tasks necessary to ensure a successful customer interaction. Tasks may include, but are not limited to, yard organization, equipment staging, contract administration, returned equipment triage, local non-CDL deliveries, understanding the customer’s equipment needs and driving customer obsession while maintaining a positive, professional attitude.

Requirements

High School diploma or GED required
Valid Driver’s license required
Familiarity with various types of construction/industrial tools & equipment
Previous equipment rental industry experience
Strong customer service & telephone skills
Solid computer and administrative skills
Successful completion of the DOT Qualification process preferred

Nice To Haves

Bilingual (Spanish or other) may be preferred in some locations

Responsibilities

Visually inspect equipment prior to customer rental to ensure that equipment meets all previously set specifications.
Inspecting equipment on all returns, noting any lost and/or damaged equipment on the return paperwork not previously noted, and returning equipment to the proper yard location.
General housekeeping of Express Rental area, warehouse and exterior premises on a daily basis.
Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available.
Negotiates price and volume of original orders by maximizing rate and volume.
Places equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; processes cash rentals (complete identity checks, obtain prepayment and deposit, if required).
Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment.
Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files.
Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
Records details of calls in phone log and maintains lost rent logs.
Follows Standard Operating Procedures.
Ensures all activity and customer transactions are performed within Sunbelt safety policies.
Performs other duties as assigned by the manager