XR Experience Technician

Arizona State University•Tempe, AZ

2d•Onsite

About The Position

As a member of Arizona State University’s Enterprise Technology (ET) organization, this role contributes to a culture that is relational, authentic, visionary, and empowering. Dreamscape Learn at ASU blends immersive virtual reality, cinematic storytelling, and research- based pedagogy to transform how students engage with curriculum. Supporting nearly 8,000 students weekly across 10 XR environments and facilitating over 110,000 immersive XR interactions annually, Dreamscape Learn operates at production scale while advancing immersive education innovation through its partnership with Dreamscape Immersive. The XR Experience Technician is a hands-on, field-capable contributor who ensures Dreamscape Learn environments — both fixed-site and mobile — are operationally ready each day. This role combines technical troubleshooting, physical deployment execution, transport coordination, event logistics management, student workforce supervision, and real-time instructional support to deliver seamless, high-visibility immersive learning experiences. The technician must be able to quickly assess changing conditions and adjust operational plans in real time to maintain safety, professionalism, and provide an exceptional guest experience. Dreamscape Learn operates within a continuously advancing XR platform. While systems are highly reliable, iterative improvements are part of the innovation model. Technicians follow established troubleshooting protocols and apply prescribed workarounds when necessary to ensure consistent instructional continuity. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Experience supporting XR, VR, A/V, or immersive technology environments
Experience coordinating logistics for events or public-facing programs
Experience mentoring, training, or supervising student employees or junior staff
Experience working with executive leadership or VIP stakeholders in professional settings
Familiarity with generator-powered systems and hydraulic stabilization equipment
Comfort performing physically demanding work in outdoor environments
Ability to safely lift equipment components up to approximately 50 pounds individually
Ability to perform coordinated two-person lifts for heavier components in accordance with vendor safety guidance
Strong troubleshooting skills, adaptability, and composure under time pressure
Demonstrated professionalism, discretion, and sound judgment
Willingness to travel and work evenings/weekends as operational needs require
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values-driven organization with a strong commitment to inclusion and belonging.
Ability to cultivate a psychologically safe environment where all team members can thrive.
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Responsibilities

Core XR Operations Prepare XR environments for instruction, including system activation, configuration, testing, and sanitation
Monitor and troubleshoot XR systems, A/V components, tracking systems, and computing hardware
Provide real-time guest and participant support during immersive sessions
Manage guest flow, safety, accessibility considerations, and session readiness
Apply structured troubleshooting protocols and maintain instructional continuity
Adapt quickly to technical, environmental, or scheduling changes to ensure seamless operations
Mobile Classroom Deployment Support trailer-based Mobile Classroom deployments from origin to return, including:
Travel to/from Mobile Classroom storage location
Assist with trailer alignment, hitching coordination, and inspection checklists
Operate hydraulic leveling and stabilization systems
Manage generator startup, monitoring, shutdown, and refueling coordination
Handle shore power connections in accordance with safety protocols
Assemble and disassemble aluminum platforms, stair systems, safety railings, and wheelchair lift
Activate interior XR systems and manage high-demand guest environments
Execute load-in/load-out procedures and secure equipment for transport
Coordinate on-site logistics for events when needed, including setup sequencing, timing adjustments, and communication with leadership
Event & Workforce Support Coordinate seamless operational logistics for events, VIP visits, demonstrations, and external engagements
Provide professional, tactful interaction with university leadership, donors, corporate partners, students, K–12 partners, and other distinguished guests
Mentor, train, and supervise student workers to ensure operational readiness, safety compliance, and service excellence
Delegate responsibilities effectively while maintaining accountability and performance standards
Maintain composure and professionalism in high-visibility or high-pressure situations
Maintain accurate inventories of XR hardware and peripherals
Coordinate updates and testing using enterprise device management tools
Track vendor repairs and equipment lifecycle
Uphold safety standards, sanitation protocols, and Principled Innovation commitments
Support recruitment events and external engagements
Contribute to process improvements and operational efficiency
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaborate across teams and actively participate in ET/ASU events and programs.