WWW Customer Care Analyst II - Department of Public Works

Baltimore City • Baltimore, MD

4d • Onsite

About The Position

A WWW Customer Care Analyst II serves as a liaison between customers and City agencies. The work of this class involves no supervisory duties or responsibilities. Incumbents receive moderate supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in an office where normal working conditions are encountered. Work requires minimal physical exertion.

Requirements

• EDUCATION: Have graduated from an accredited high school or GED certificate.
• EXPERIENCE: Have one year as a Customer Care Analyst I or one year of experience in billing/collection, preferably in a municipal government, with basic knowledge of Microsoft Office suites as a part of the customer service environment.

Benefits

• medical
• prescription drug
• dental
• vision
• optional life
• AD&D
• FSA plans
• wellness programs
• support groups
• workshops

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED