WRC Business Systems Supervisor

Oakland County•Waterford, MI

22h•Hybrid

About The Position

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. This is a hybrid position. Are you a systems expert who thrives on solving complex challenges and supporting mission-critical operations? Join the Water Resources Commissioner’s Office as a key leader driving the performance, integration, and reliability of our most critical business applications. This role plays a critical part in supporting infrastructure and services that impact the entire community, working with advanced, enterprise-level systems and cross-functional teams. The supervisor will be a trusted expert and go-to resource for high-impact technology solutions, with an opportunity to lead, innovate, and improve how systems support business operations.

Requirements

Possess a Bachelor’s degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, or a related field of study and have had at least five (5) years of relevant full-time work experience, including two (2) years managing the support and implementation of commercial off-the-shelf IT applications
OR Possess an Associate’s degree or equivalent education from an accredited college or university including four computer or information systems courses and have at least seven (7) years relevant, full-time work experience, including four (4) years managing the support and implementation of commercial off-the-shelf IT applications
Ability to communicate technical and complex information both verbally and in writing
Ability to establish and maintain cooperation, understand, trust, and credibility
Ability to perform multiple tasks
Attention to detail due to highly critical tasks
Ability to operate a motor vehicle and/or be a passenger

Nice To Haves

Previous team leadership and/or supervision experience
Knowledge of Tyler Technologies EnerGov, Trimble Cityworks support, maintenance, and integration with other solutions
Strong knowledge of IT principles, methods, and practices
Strong oral and written communication skills
Experience creating process/data mapping diagrams using Visio or similar software
Demonstrated ability to work well under pressure and adapt to changing circumstances
Considerable strong interpersonal and problem-solving skills

Responsibilities

Lead the implementation, support, and maintenance of the WRC’s largest and most complex software systems, including asset management and enterprise applications like Esri ArcGIS
Serve as the Subject Matter Expert (SME) for system integrations between WRC applications and other County platforms
Oversee and support technical staff, ensuring timely resolution of user questions, issues, and system requests
Analyze and understand business processes across all WRC divisions to ensure systems are configured for optimal performance and efficiency
Collaborate with Oakland County Information Technology, vendors, and internal partners such as Purchasing, Fiscal Services, and the Treasurer’s Office
Lead WRC working groups to align overall business processes
Utilize countywide and department-specific software tools to support operations and continuous improvement
Ensures that WRC software solutions are configured to support the appropriate business processes of the users
Provides recommendations to Managers to improve business processes
Identifies and executes software configuration changes that are required to complete workflows and processes
Acts as the Subject Matter Expert (SME) of the integrations between WRC software applications and other WRC or county software applications
Ensures staff is trained with the latest information so that they can quickly to address end-user software problems and questions
Provides coaching and supervision to support employees to sustain/improve their performance
Builds and sustains a collaborative and team-oriented work environment
Performs project management duties for upgrades and implementations of new applications
Provides technical guidance to other staff assigned to projects
Configures and deploys required system enhancements
Works with vendors to execute system upgrades
Creates and preforms preliminary software testing to determine if an upgrade is ready for User Acceptance Testing (UAT)
Trains users in the operation of their upgraded software system to ensure that they are ready for UAT
Creates a comprehensive UAT plan and ensures its execution by end users
Works with end users to develop requirements for reports and dashboards
Develops quality control reporting to ensure that users are using the system correctly and efficiently
Works with users to understand their business process flows and to seek improvement from the design and utilization of their software application
Acts as a liaison between the WRC and Oakland County Information Technology
Creates or modifies reports using a variety of report generating software packages such as Power BI and Crystal Reports or similar software
Exports system data for analytics
Works outside of normal business hours when required for implementations, upgrades, or emergency troubleshooting
Utilizes current countywide and/or department specific software to complete assignments
May perform IT needs assessments and prepare IT project Scope and Approach and ROI Cost savings documents
May be required to review Scope of Services or other legal contractual documents
May validate and process vendor invoices