Wraparound Supervisor

CFGC•Dallas, TX

About The Position

The position of Wraparound Supervisor provides day-to-day supervision, coaching, and oversight of the implementation of the National Wraparound Implementation Center (NWIC) model of Wraparound. The Wraparound Supervisor assists in hiring staff, conducts training for new hires, and provides ongoing supervision and coaching to ensure the adequate and appropriate delivery of services and fidelity to the NWIC Wraparound model.

Requirements

Excellent verbal, written and organizational
Ability to provide exceptional internal and external customer service.
Possesses computer skills with proficiency in data entry and keyboarding skills
Able to work in a high volume and fast paced
Ability to work a flexible schedule.
Self-motivated, detail-oriented individual with a team player
Ability to lead, train and mentor Wraparound Facilitators
Perform job responsibilities without violating ethical, state or federal codes and requirements.
Must have been awarded a Masters Degree (M.S./M.A.) in social work or related field from a four-year college or university; and have three or more years of related experience. Must be a Licensed Clinical Social Worker or Licensed Professional Counselor, current and in good standing.
Strong understanding of child mental health disorders, treatment of disorders, and documentation of treatment provided. Knowledge of confidentiality and ethical guidelines for practice.
Knowledge and understanding of the Wraparound (NWIC) model.

Nice To Haves

Should possess strong therapeutic skills, oral and written communication skills, and organizational skills.
Must be goal oriented, motivated, capable of working independently and using good judgment.
Must possess a strong understanding and ability to work with diverse populations including various cultures, racial groups, and socio-economic levels.
Must have a working knowledge of Microsoft Outlook, Excel, Word, and Medisoft billing and scheduling system or similar product.
Ability to relate to consumers, employees, and the general public in a professional manner.
Ability to follow verbal and written instructions. Must be able to prioritize.
Ability to adhere to articulated policy and procedures.
Ability to provide home visits in the community as required in own vehicle.

Responsibilities

Plan and facilitate one group supervision/training per month occurring during staff meetings in order to target areas of needed skill development
Maintain and review data tracking sheets; utilize data and trends to set organizational, team, and individual goals as applicable
Interview potential employees and make employment recommendations
Facilitate orientation and training for new hires along with Program Director and Team Lead
Provide additional, ongoing individual and group staff training as needed
Assist with community networking to promote and further develop the organization and program
Act as an agency representative at interagency meetings of providers as assigned
Assists Program Director in maintaining the Inquiry Line to receive calls and conduct intake assessments for potential program participants
Adhere to all current federal and state laws, as well as CFGC Policies and Procedures, including the safeguarding of confidential healthcare information and compliance with the Health Insurance Portability & Accountability Act (HIPAA)
Comply with initial and annual training requirements
Attend staff/agency meetings as required
Maintain cooperative working relationships with all agency staff and community partners
Perform duties without violating any ethical codes, state or federal codes or requirements
Demonstrate and promote a positive and strengths-based attitude and organizational culture
Provide mentoring and serve as a role model for Wraparound Facilitators, giving special attention to new hires
Assist in training new staff by shadowing, mentoring, and other on-the-job training until Facilitator is ready to work independently
Engage in field observations with each assigned (established) Wraparound Facilitator at minimum two times per month; debrief with Facilitator following observation
Fulfill all Wraparound Facilitator job duties as outlined in the Wraparound Facilitator job description while maintaining a caseload of 5-6 children/families
Provide a minimum of 8 hours of services per month per child/family to include weekly face-to-face contacts with the child and family in the community.
Complete all documentation per company guidelines.
Be part of a rotation to answer YES Inquiry calls per program requirements
Maintain an empathic, yet professional, relationship with children and families and strive to keep families engaged in all services
Maintain accurate and concise documentation and complete assessments, case notes, database documentation, wraparound and transition plans in a timely manner per program standards
Assume additional family cases temporarily as needed to handle growing caseloads and cover other employee absences
Receive consistent coaching support from the Wraparound Supervisor and complete tasks assigned in supervision meetings
Assist with community networking to promote and further develop the organization and program
Act as an agency representative at interagency meetings of providers as assigned
Assist in interviewing potential employees and make employment recommendations
Provide staff training, as needed
Complete other duties as assigned by the YES Waiver Program Director and/or Supervisor
Conduct weekly supervision/coaching sessions with assigned Wraparound Facilitators (maximum of 7 Facilitators assigned to each Supervisor)
Assign tasks to Wraparound Facilitators during coaching sessions and follow-up with progress to ensure completion and hold staff accountable in meeting identified goals
Conduct service note reviews to ensure compliance with NWIC standards
Complete and audio record supervision/coaching sessions
Upload a minimum of one coaching session per month to the Virtual Coaching Platform (VCP) for Wraparound Coach to review, in conjunction with a completed CREST and SAS.
Engage in field observations with each Team Lead 2x per year
Engage in field observations with each Wraparound Facilitator 2x per year