Workstation Engineer- T3

CommServe Technologies • Irvine, CA

31d • Onsite

About The Position

We are looking for experienced and certified Workstation Engineer to join our team. The engineer will provide Tier 3 support for our enterprise workstation environment, with a focus on AVD (Azure Virtual Desktop) , SCCM , Intune , GPO , and Azure infrastructure. The ideal candidate will possess deep technical expertise in workstation architecture, including network protocols , proxy/firewall configurations , and enterprise security standards .

Requirements

• 7 + years of experience in enterprise workstation engineering or IT infrastructure support.
• Proven experience with: Microsoft Azure and Azure Virtual Desktop (AVD) Microsoft Endpoint Configuration Manager (SCCM) Microsoft Intune and Autopilot Group Policy Management (GPO) Windows 10/11 and Windows Server environments
• Strong understanding of: Proxy and firewall configurations Network protocols (TCP/IP, DNS, DHCP, VPN) Azure AD and hybrid identity models
• Experience with FSLogix, MSIX app attach, and session host scaling.
• Excellent troubleshooting and documentation skills.

Nice To Haves

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• ITIL Foundation or equivalent

Responsibilities

• Provide advanced (Tier 3) support for workstation-related escalations, including root cause analysis and resolution.
• Manage and optimize AVD host pools, session hosts, and VM images using tools like Azure Image Builder.
• Configure and troubleshoot FSLogix profiles, Azure AD integration, Group Policies, and MSIX app attach.
• Support SCCM and Intune for software deployment, patching, compliance, and endpoint configuration.
• Collaborate with internal teams to resolve complex issues involving proxy, firewall, VPN, and network routing.
• Lead or assist in the deployment and maintenance of workstation infrastructure in Azure.
• Maintain documentation, runbooks, and knowledge base articles for support processes.
• Participate in change management, incident response, and disaster recovery planning.
• Provide mentorship and guidance to Tier 1 and Tier 2 support teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed