Workspace Service Manager

Cushman & Wakefield • Denver, CO

3d • Onsite

About The Position

As a Workspace Service Manager, your primary objective is; to manage the seamless and efficient operation of the workspace, executing all tasks promptly. Your overarching goal is to cultivate a productive and well-organized work environment that aligns with the broader objectives of our clients. This entails prioritizing the welfare of our clients' employees, ensuring they feel secure, safe, and empowered to maximize their productivity. Operating from our local office, your role is pivotal in supporting day-to-day on-site operations and addressing local business needs. Additionally, you may be required to extend your support to other office locations remotely, including travel when necessary, to maintain consistency across all sites

Requirements

• Degree educated – either Facilities Management, Building Services or business orientated
• Proven relevant experience if no formal higher education
• Knowledge Familiarity with contemporary Workspace concepts and challenges.
• Knowledge of Facilities Management processes and industry best practices
• Understanding of relevant Health & Safety legislation within the FM industry
• Proficiency in supply chain management principles
• Proficiency in conducting monthly reporting on service delivery, compliance, and workspace activities
• Proven track record in effectively managing multiple offices across regions
• Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction
• Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support
• 3-5 years work experience

Responsibilities

• Manage the operational aspects of the Facilities Management & Work space Services (soft & Hard ) for our client , Booking.com in alignment with the MSA.
• Ensure operational excellence in : Delivery of first-class Workspace Services
• Engage key stakeholders and understand local business leaders’ expectations through regular check in meetings
• Handling of Helpdesk tickets in a timely manner (Famis360 & Employee Service Centre tickets (ServiceNow))
• Manage hubs, remote office support as well as coworking offices and requirements for Working from Home business teams . This includes site visits to ensure Workspace Service team visibility is maintained .
• Demand management – build strong relationships and manage activities that s upport Central teams and External stakeholders i.e IT services, HR, Travel team, Real estate services, Global Security & Workspace Experience Team
• Manage c ompliance relating to Workspace services
• Oversee and coordinate Health & Safety activities such as (but not limited to) office risk assessments, First aid training, evacuation & fire safety awareness
• Support the C&W’s sustainability objectives as well as Booking.com’ s strategy of becoming the world’s most sustainable travel company by delivering sustainable offices
• Finance & Cost Management - Budget control, check accuracy, facilitate finance processes, vendor consolidation, consumables and office supplies
• Responsible for the vendor management of Workspace services (conducting monthly check in to review service delivery is aligned with KPI’s and SLA’s)
• Influencing the wider vendor team to meet Booking.com objectives on a day-to-day basis
• Responsible for the Reception services
• Complete periodic reviews of supply chain including spend against budget
• Manage daily operations such as (but not limited to) post & legal mail processes and archived storage
• Community Services - Facilitate a culture that reflects our Booking values; work with Workspace Experience team in delivering FM requirements for events/ celebrations e.g office socials, ERG’s, Boking.com connects and other activities with focus on community building and employee engagement
• Support with ad-hoc request

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees